Intake Coordinator

Innovive Health provides a supportive environment for clinicians to deliver care in patients’ homes. Competitive salary and generous benefits package Flexible schedules to fit your lifestyle Medical, Dental, and Vision benefits Mileage reimbursement 401(k) with company match Dayforce Wallet – voluntary benefit for earned pay access Employee Assistance Program Online CEU credits Rewarding one‑on‑one care Mentoring and 24/7 clinical support Excellent career growth opportunities POSITION SUMMARY As an Intake Coordinator at Innovive Health, you manage the end‑to‑end referral process for home health services, serving as a key point of contact between referral sources, patients, clinicians, and internal teams. This role involves handling high‑volume communications, verifying insurance, collecting documentation, and accurately entering patient data to ensure timely, compliant care coordination. THIS IS A HYBRID POSITION Monday–Friday 9 am–5 pm CST 4 Days in the office, one day remote WHAT YOU’LL DO Answer all incoming calls including new referrals, resumptions of care, and readmissions for home health services. Direct other inquiries to the appropriate person or department. Collect appropriate demographic information, check insurance eligibility, and gather required documentation to ensure regulatory compliance with Medicare and MassHealth. Accurately enter patient information, including medication, into Electronic Medical Records. Perform outbound calls to referral sources, providers, and patient facilities to ensure collection of required documentation. Collaborate with internal clinicians to ensure timely adherence to patient care needs. Work with multiple departments to ensure authorizations are received prior to coordination of care. Monitor referral portal regularly to ensure timely review of new referrals. Data entry into referral tracking tools and multiple EMR systems. Serve as point of contact between clinical, intake, and vendors via e‑mail and calls. Assist with managing the workload to ensure referrals are handled in a timely manner. Ensure issue resolution with referrals, vendors, and missing documentation. Monitor Salesforce queue and HealthWyse exports. Serve as the point of contact for key physicians. Obtain prior authorization or pre‑certification of services to be rendered as required by each payor. Complete and manage all paperwork or support documentation required for effective billing. Re‑verify patient eligibility, monitor insurance lifetime caps and prior authorization periods. Resolve patient/payor issues in a timely manner. Run various reports to keep up with patient caseload and utilization review maintenance. Participate in departmental, clinical, and company meetings as requested. Participate in required training, including, but not limited to, in‑service and educational programs. Manage inventory of office supplies and medical supplies. Manage FedEx pickups/deliveries to branch offices. Greet all incoming visitors and assist in the coordination of meetings as necessary. Provide administrative support to Clinical Director, Executive Director, and other management staff as needed. Adhere to HIPAA laws and maintain patient confidentiality at all times. Perform other duties as assigned. WHAT YOU NEED Associate’s degree or equivalent in related work experience 1+ year experience in a healthcare administrative role Knowledge of medical terminology Proficiency in Windows environment, with emphasis on Word and Excel PREFERRED EDUCATION AND EXPERIENCE Basic knowledge of Medical Insurance – MassHealth and Medicare a plus Previous experience in a medical office or other medical administration role Innovive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr