PT - Office Clerk, Quartzsite Learning Center

PT - Office Clerk, Quartzsite Learning CenterSalary: $15.15 per hourSummary of Function:Provides support services for students, staff, faculty, and the public of La Paz County.Typical Duties:Serves students. Assists in the enrollment process, financial aid, and in the handling of all confidential materials pertaining to AWC, ABE, ESOL/ELL/ELA student records.Provides general college and specific departmental information to staff, AWC, ABE, ESOL/ELL/ELA students, and the public on the phone, online, and in person. Answers phones, takes detailed messages, and transfers calls to the appropriate departments district-wide.Provides event support. Directs patrons to the event space; answers questions related to the event, including proper use of equipment; empties trash receptacles; submits event support communication logs as needed; ensures that event locations are properly locked, secured, and free of any attendees prior to leaving.Provides support services for AWC, ABE, ESOL/ELL/ELA students when in-person, remote, and with distance education courses and learning environments.Ensures that all areas of the assignment are cleaned, properly locked, and secured at the shift's end.Participates in and successfully completes work-related training.Supports and participates in strategic planning initiatives and performs other duties as assigned.Required Qualifications:High School diploma or equivalentOne year of experience working in customer service or working directly with the public, or working in a related fieldApplicants may indicate any additional language proficiencies in their application materials, including English/Spanish, as relevant to the positionAn equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved may be consideredAdditional Eligibility Requirements:Arizona Driver's License or EquivalentClassification:Non-ExemptPosition Type & Work Schedule:Part-timeUp to 19 hours per weekWork flexible schedule to meet the program, department, and/or institutional needs, which may include Fridays, nights, and/or weekendsKnowledge, Skills, and Abilities:Knowledge of and ability to interpret, apply, and follow college policies and proceduresKnowledge of or ability to maintain organizational structure, workflow, and operating proceduresSkill in current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications, Windows, college system platforms, software, and applications especially those specific to the department operationsKnowledge of student support services, resources, and enrollment processesKnowledge of customer service practices and basic records management in a front-facing environmentSkill and ability to be self-directed and to manage one's own timeSkill in performing a variety of duties, often changing from one task to another of a different natureSkill in providing front-line customer service across in-person, phone, and virtual environmentsSkill in maintaining organized records and supporting office and event operationsAbility to complete all departmental and/or institutional mandatory training or developmentAbility to organize, prioritize, follow multiple projects and tasks through to completion, with close attention to detailAbility to work independently and contribute to a collaborative team environmentAbility to provide assistance in a professional and supportive mannerAbility to communicate effectively, verbally, in writing, and in a public setting, and to relate to others in a professional mannerAbility to be flexible and supportive, positively and proactively assimilate change in rapid growth environmentAbility to maintain confidentiality of protected information and follow FERPA and privacy guidelinesAbility to adapt to a dynamic workload and demandsAbility to operate relevant equipment required to complete assigned responsibilities for the positionAbility to adapt and maintain professional composure in emergent situationsAbility to demonstrate integrity, professionalism, and civility in all job-related actionsAbility to analyze problems, identify solutions, and take appropriate actions to resolve problems using independent judgment and decision-making processesAbility to manage and update a high volume of student records with accuracy, consistency, and data integrityAbility to ensure spaces are secure, clean, and operationally ready for useAbility to establish and maintain positive, effective, and collaborative relationships with individuals at all levels of the organization, students, and the publicWork Environment:Inside office environment with normal noise and lighting levelsWork is performed in an open office environment with staff, students, and community contact and interruptionsWorking environment may include various locations across the service district, with varying noise levels, indoor and/or outdoor locations as needed to support program, department, or institutional needsPhysical Demands:Prolonged periods sitting at a desk and working on a computerProlonged periods of standing and/or walkingMay lift, carry, push, and/or pull, at times, a minimum of 10 poundsOccasionally stoop, bend, kneel, crouch, reach, and/or twistTravel:May be required to travel to other locations using various modes of private, commercial, or fleet transportation, and as needed to support program, department, and institutional needsNote:Location: Quartzsite Learning CenterBenefits EligibleThe statements within this document describe the general nature, level, and type of work performed by the individual(s) assigned to this classification and are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. The institution and its designated representatives reserve the right to add, delete, or modify any and/or all provisions of this description at any time as needed without noticeApplication Procedure:Completed ApplicationResume or Curriculum Vitae (no more than 3 pages)Cover LetterAddress inquiries to: Arizona Western College, Human Resources, Phone: View phone number on click.appcast.io / FAX: View phone number on click.appcast.io / TTY: View phone number on click.appcast.io, Email: View email address on click.appcast.io Western College is an equal opportunity employer.