Account Manger
Brand Addition
Job Description
Job Description
Salary:
Account Manager Role/Overview
Account Ownership & Client Relationship Management
Serve as the primary point of contact for assigned clients, building trusted, long-term partnerships
Own overall account strategy, ensuring client objectives are understood and delivered
Lead client communications, meetings, presentations, and business reviews
Proactively identify opportunities to add value, improve programs, and grow account revenue
Manage and resolve client issues independently, escalating when necessary
Project & Program Leadership
Lead projects and programs end-to-endfrom concept and briefing through production, delivery, and post-project review
Own timelines, budgets, scopes, and deliverables across multiple concurrent initiatives
Ensure projects are executed accurately, on time, and within agreed parameters
Partner closely with Creative, Merchandising, Inventory & Fulfillment, IT, Finance, and Customer Service to drive outcomes
Product, Merchandising & Program Strategy
Lead product strategy and item selection aligned with client goals, brand standards, and budget
Oversee development of proposals, presentations, and pitch materials
Guide execution of webstores, redemption programs, and off-site events
Ensure brand compliance, quality standards, and consistency across all client deliverables
Commercial & Financial Responsibility
Own quotes, estimates, pricing discussions, and client approvals
Monitor budgets, inventory, margins, and financial performance of assigned accounts
Ensure accurate order entry, billing, reporting, and adherence to internal processes
Contribute to forecasting and account planning efforts
Cross-Functional Leadership
Act as the central coordinator across internal teams, setting clear direction and expectations
Lead internal project meetings and drive accountability across stakeholders
Provide clear briefs and feedback to creative and operational teams to ensure success
Team Development & Mentorship
Support, mentor, and provide guidance to Jr. Account Managers or Account Coordinators as assigned
Review work, offer feedback, and help develop skills across project management and client communication
Contribute to team best practices, process improvements, and knowledge sharing
Operational Excellence
Maintain strong knowledge of Brand Addition systems, processes, and best practices
Ensure accurate documentation, reporting, and system updates
Represent Brand Addition professionally and consistently in all client interactions
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