Residential Case Manager/Program Coordinator/Care Coordinator

Program Coordinator

The Residential Program Coordinator enhances the quality of life for customers with intellectual or developmental disabilities (IDD) who choose to receive services in their family home or from a paid family member. Supports people in creating their lives they desire by facilitating successful services. Acts as liaison between individuals receiving services, paid Family caregivers, family member and team members to ensure the pursute of the individual's goals and choices.

Essential Duties:

• Ensures that the self-expression, self-worth, self-reliance, and decision making of individuals on caseload is supported and respected through Host Home services.
• Fosters collaboration with individuals receiving services, their loved ones, the Host Home providers, and their support team.
• Ensures that training, resources, and work environment are provided to support individuals' receiving services in pursuing their goals, activities of interest, and social interactions.
• Ensures implementation of the Annual Plans and Individual Service and Support Plans (ISSPs) for people receiving services.
• Continually evaluates and assesses the programs' strengths and weaknesses to improve services and supports using a person-centered approach.
• Supports a culture where individuals receiving services are healthy, safe, and valued by others.
• Models and teaches respect for others, including individuals in services, Host Home Providers, guardians and loved ones, and team members.
• Ensures the safety and well-being of individuals receiving services by providing oversight, guidance, and resources to Host Home Providers.
• Ensures that the preferences of individuals living in Host Homes are considered, and that homes are cleaned and maintained according to standards.
• Conducts required assessments of individuals receiving services and ensures prompt follow up when deficiencies or areas for improvement are found.
• Responsible for compliance with PPCH policies, and the rules and regulations of State and Federal oversight agencies.
• Ensures bookkeeping, and recordkeeping meets standards of PPCH and State and Federal agencies.
• Oversight of and responsibility for current and complete Host Home tracking and documentation, including health-related services.
• Conducts regular visits to Host Homes to ensure that individuals receiving services are safe, healthy, satisfied with services, and that the setting meets all quality standards.
• Ensures Host Home Providers and Respite Providers have completed required trainings, including annual refreshers, according to established timelines.
• Maintains knowledge and understanding of PPCH and other regulating agencies' policies, procedures, rules, regulations, and guidelines.

Other Duties:

• Responds to requests from internal and external auditors.
• Attends meetings and staffing as needed or requested.
• Coordination of health-related services documentation.
• Coordination of Prior Authorization Requests, to include Medical Durable Equipment.
• Works in the capacity of administrative or other Residential staff as needed.
• Other duties as assigned.

Qualifications:

Education and Training:

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Required training will be provided and must be successfully completed.

Experience:

• One or more years of work experience in the field of intellectual or developmental disabilities required.
• One or more years of experience working in the Colorado Developmental Disabilities System is preferred.

Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills.
• Strong computer skills with proficiency using Microsoft Office is required.
• Effective listening skills, even when non-traditional communication is used.
• Ability to lead and manage others.
• Knowledge of Colorado Developmental Disabilities system, community support systems, and human services is helpful.
• Knowledge of Social Services and out of home placements for adults with intellectual or developmental disabilities is helpful.
• Ability to respectfully address significant issues of health and safety while supporting an individual's choices.
• Ability to work as part of a comprehensive team and represent PPCH in the community.
• Skill and ability to constructively receive and provide feedback.
• Ability and willingness to complete required trainings and learn PPCH operations and systems.
• Valid driver's license, and ability to meet PPCH's driving and insurance requirements.
• Ability and willingness to respond to emergency situations in Host Homes.

Physical Requirements and Working Conditions:

• Work will often be performed in a typical office environment, using a computer and other typical office equipment. Work may be performed in private homes or in the community using a laptop and/or mobile device.
• Lifting and carrying of approximately 15 lbs.
• This position may occasionally involve physically assisting others, including pushing/pulling individuals using wheelchairs.
• Lifting, moving, and transferring up to 75 pounds.
• This position is on-call approximately 4 – 5 times per year.
• Regular and frequent driving throughout the Denver Metro area required.

The above information is not intended to be an exhaustive list of all duties, responsibilities, or qualifications of this job.

You'll Get…

Hourly Hiring Range: $22.00 - $25.00 per hour

Benefits for Full-time Employees

• Medical, Dental & Vision insurance available
• Generous paid vacation and sick time
• Six paid holidays and 3 floating holidays
• 401k with matching contributions when eligible
• Company-paid comprehensive training
• and more…

Who We Are

The PPCH mission is to build an inclusive and supportive community for the people we serve.

Founded in 1995, Parker Personal Care Homes (PPCH) has supported people with intellectual and developmental disabilities across the Colorado Front Range for 30 years.

As an organization that takes pride in the community we've created, we are determined to remain true to our core values of:

Community - Innovative Thinking - Individualized Approach – Family - Acceptance and Equality – Compassion - Personal Growth

Our goal is to maintain a culture of happiness, career satisfaction, and personal growth - all while providing excellent services to our customers. Learn more about PPCH at:

NOTE: To be considered for this position, you must complete your profile and apply to this position through our career site at: so that you're entered into our ADP system.

Parker Personal Care Homes, Inc. (PPCH) is an equal opportunity employer dedicated to diversity, inclusivity, and wage equity. We prohibit discrimination and harassment of any kind. We provide a space where everyone feels welcome, regardless of where they're from or how they got here. Our commitment to equity is woven into the very fabric of our organization. We treat every individual with respect, dignity, and kindness. We strive to honor the gifts and talents of everyone in our community, and to create a culture of belonging.

PPCH uses E-Verify.