Member Services Senior Support Clerk-Temporary

This is a full-time temporary position. If selected, onboarding will be completed through a staffing agency.

***On-site***

About us

Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system.

About the role

Under the supervision of the Member Services Supervisor and the direction of the Member Services Management, this position performs a variety of administrative support functions including clerical and data entry function as needed. The Member Services Senior Support Clerk is a full or part-time, hourly employee who is responsible for assisting the Manager, Supervisor and department in a variety of clerical functions for a Knox-Keene licensed maintenance organization (HMO).

Essential Duties and Responsibilities

• Strive to live and practice KHS’ Mission, Vision and Values (MVV) every day, and strongly commit to advance the organization’s strategic plan.
• Open all incoming mail and distribute the mail to the appropriate department/person according to departmental policy. Date stamps each piece of mail with current date.
• Handle department returned mail and maintain the returned mail file. Correct addresses and re-mail as necessary.
• Answer incoming calls and document interactions with callers in CRM
• Make outgoing calls and document interactions with callers in CRM.
• Composes simple letters, memos, confidential reports, and completes standard forms from information received in handwritten or typed form, generally without being given specific oral or written instructions.
• Maintains departmental inventory.
• Creates manual and electronic files; searches for files; retrieves information from files; monitors use of confidential and miscellaneous files and their contents; purges files and/or information from files; closes files.
• Operates a variety of office machines such as, copier, facsimile, and multiple line telephone systems.
• Retrieve copies of documents from files or scanned documents as requested by staff and other departments.
• Keep record in files of all documents that are pulled.
• Scan documents as needed.
• Answer phones and screen calls.
• Assists management staff and other departments in completing special projects, as assigned.
• Performs other job-related duties as required.
• Adheres to all company policies and procedures relative to employment and job responsibilities.

Employment Standards:

Education: High School Diploma from an accredited school or equivalent; (diploma or GED certificate required).

Experience : Two (2) years’ office clerical experience preferably in the managed care and /or health insurance industry.