Employee Services Consultant III (Human Resources Department - Employee Services Division)

Salary: $77,922.00 - $96,779.00 Annually
Location : Detroit, Michigan, MI
Job Type: Certified-Regular Civil Service
Job Number: 2025413119903HRjs
Department: Human Resources Dept
Division: Employee Services
Opening Date: 06/02/2026
Closing Date: 6/14/2026 11:59 PM Eastern
Bargaining Unit: 9000-Non Union Salary Regular Service General


Description
HUMAN RESOURCES DEPARTMENT - EMPLOYEE SERVICES DIVISION
Employee Services Consultant III

The Employee Services Consultant class includes all positions whose duties are to perform and support the application and execution of established policies, procedures and processes. The Employee Services Consultant must have a detailed understanding of the knowledge, and theory of Human Resources and Relationship Management. Human Resources Assistants and Employee Services Consultants in a lower series report through this position.

Examples of Duties

• Answers questions as a knowledgeable resource in one or more HR functional areas.
• Assists with training newer professional and technical staff.
• Assist with the development of employee engagement initiatives through data analysis, consultation, and action planning to drive organizational effectiveness.
• Assists with creating and establishing HR best practices regarding onboarding strategies, talent retention, and absence management programs.
• Collaborates with internal and external key stakeholders to develop and implement change management initiatives, and human resources policies and programs in support of city-wide initiatives.
• Conceptualizes and develops HR strategies, processes and procedures to increase customer service efficiencies.
• Develops a good working knowledge of assigned business areas and the operating processes and procedures within the City.
• Develops goals, objectives and performance metrics.
• Develops, recommends, and implements personnel policies, procedures, and programs consistent with city, state, and federal laws and regulations.
• Interprets city policies, procedures, collective bargaining agreements, laws, and regulations that affect business areas.
• Investigates employee relations and workplace concerns related to workplace violence, discrimination and harassment to ensure fair, consistent and equitable treatment of employees.
• Manages assigned special projects and programs.
• Proactively develops solutions; facilitates problem solving among different individuals/groups to reach effective outcomes.
• Provides human resources consultation and support services including, but not limited to employee relations, position management, employee engagement, and employee development.
• Provides interpretation, guidance and training in the application of city rules and regulations as they apply to employee relations and human resource policies.
• Serves as a liaison between the Human Resources Department and assigned customers by communicating and facilitating Human Resources needs.
• Works independently to define and meet customer needs, facilitating innovation and exploration of non-traditional ideas.

Minimum Qualifications


Education

• Bachelor's degree with major in human resources, business, management, organizational development, or Human Resources.

Experience

• Employee Services Consultant III - Advanced levels of responsibility and three to four (3-4) years of human resources experience in any combination of the following components: compensation, recruitment/staffing, benefits, human resources, employee relations, talent development, performance management, and organizational development.

License / Certificates
May be required to periodically participate in continuing education opportunities in related professional development categories.


Designations from the Society of Human Resources Management, International Personnel Management Association - HR

• SHRM-CP/SCP Certification preferred.

Equivalency

• Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.

Supplemental Information
Evaluation Plan

• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%
• Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 - 15 points
• Detroit Residency Credit: 15 points

LRD: 10/13/2025
Knowledge, Skills and Abilities

• Human resources information technology.

• Human resources staff planning and employee progression and succession plans.
• Management principles and practices affecting human resources administration.
• Quality management and process improvement principles.
• Regulations, policies and procedures pertinent to service areas.
• The laws, regulations and methods governing public sector human resources management.

Skill in:

• Analysis.
• Business Writing.
• Collaboration.
• Confidentiality.
• Consulting and Advising.
• Critical & Analytical Thinking.
• Customer Service and Client Focus.
• Decision making.

• Effective written and oral communication.
• Gathering, organizing and analyzing information.
• Human Resources Information Systems applications.

• Initiative and Self-Management.
• Interpersonal relationship building.

• Organization.

• Policy administration.
• Problem Solving/Decision Making.
• Professionalism and Credibility.
• Relationship Management.

• Teamwork.

• Time Management.

Ability to:

• Accurately secure, evaluate, analyze, and record facts.
• Collect, analyze and interpret statistical data.
• Communicate effectively orally and in writing with tact and diplomacy.
• Compute mathematical calculations with speed and accuracy.
• Coordinate multiple priorities.
• Cultivate a climate of integrity and ethics.
• Develop and maintain effective working relationships.
• Establish and maintain effective relationships with customer base.
• Exercise appropriate judgment in answering questions and releasing information.
• Gather, analyze and present facts.
• Identify change management issues; evaluate and implement changes in procedures and activities.
• Interpret and effectively communicate regulations, policies and procedures
• Organize and prioritize work.
• Prepare clear and succinct reports, graphs, correspondence, and statistical reports.
• Respond to workplace dynamics in a timely and pro-active manner.
• Respond to workplace dynamics in a timely, visionary and proactive manner.
• Secure cooperation of public officials, department managers, employee organization representatives, and others.

Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.
The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position. The City of Detroit is an Equal Opportunity Employer. No applicant for employment shall be discriminated against on the basis of race, color, national origin, sex, religion, age, disability, or other criteria prohibited by City, State, or Federal law.
EMPLOYMENT BENEFITS
The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

• Medical - Eligible for hospital, surgical, and prescription drug benefits.
• Dental
• Vision

INSURANCE

• Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.
• Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

• Sick Leave
• Vacation
• Holidays

OTHER LEAVE BENEFITS
The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS
City Employees Retirement System
As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:
• Completion of thirty (30) years of service;
- At age sixty (60) if you have at least ten (10) years of service, or


- At age sixty-five (65) with eight (8) years of service.
• In the event of disability, other eligibility rules apply);
- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;
• Employees are vested after ten (10) years of service, regardless of age.


ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.
Have a successful career with the City of Detroit . Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit
01


Please indicate your highest level of education completed

• High School Diploma/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• PhD/J.D.
• No Education experience

02


How many years of work experience in Human Resources do you possess?

• Less than 3 years of work-related experience
• 3 - 5 years of work-related experience
• 5 - 10 years of work-related experience
• 10 years of work-related experience or more
• No Experience

03


Describe your Human Resources experience, specifically in employee services.
04


Name the Human Resources Certification(s) you currently possess.
05


Did you add your cover letter and updated resume to your application?

• Yes
• No

Required Question