Patient Care Coordinator Floater

Patient Care CoordinatorOptum NY/NJ, is seeking a Patient Care Coordinator to join our team in Lake Success and other locations in NY Optum is a clinician-led care organization that is changing the way clinicians work and live.As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.Optum ENT has an immediate opening for a friendly, patient focused and detailed oriented Patient Care Coordinator to join our team. Patient Care Coordinator Floater is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.Schedule: Monday through Friday 37.5 hours work week between the hours of 7:30 am to 5:30 pm. Rotating Saturdays from 7:30 am to 5:00 pm (two times per month). The shift will be determined by the hiring manager upon hire.Locations:2 OHIO DRIVE, Suite 200, Lake Success NY 1104250 Route 111, Suite 105, Smithtown, NY 117874045 Hempstead Turnpike, Suite 200, Bethpage, NY 11714575 Underhill Blvd. Syosset, NY 11791Primary Responsibilities:Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fieldsLoad or update insurance information as neededVerify eligibility and authorization and flag appointment accordinglyScan insurance card(s)Collect co-payments and outstanding balancesPost payments received in practice management system and provide system-generated receiptsAbility to float to other ENT locationsAcknowledge patients in PMSchedule appointments using approved scheduling guidelinesUse call processing and other applicable functionality in the EHR to take messages and communicate with cliniciansMonitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, 'no show,' for follow up appointments for chronic conditions or preventive careMonitor administrative tasks in the EHR and respond timelyScan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visitsClose payment batch(es) at the end of each shift, assemble, and balance batch(es) according to Optum cash control proceduresAssist coworkers as needed to assure smooth office operation and delivery of excellent service through teamworkDemonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentialityDocument patient care using electronic medical record softwareSchedule appointments, complete prior authorizations, process medication refills, handle referrals, answer calls and complete paperwork as neededPerform other duties as assignedWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma or GED1+ years of computer proficiency experience in Microsoft OfficeOne plus years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical recordsAbility to travel 25 % of the time to float to other officesAbility to work the hours listed in the job postingPreferred Qualifications:Experience working with an electronic health record (EPIC)Knowledge of Medical terms1 plus years of medical assistance experienceAbility to be cross trained as an MASoft Skills:Ability to work independently and maintain good judgment and accountabilityDemonstrated ability to work well with health care providersStrong organizational and time management skillsAbility to multi-task and prioritize tasks to meet all deadlinesAbility to work well under pressure in a fast-paced environmentExcellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from othersPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.