Patient Access Representative I

Patient Access Representative IThe Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.What You Will DoChecking patients in and/or out for medical visitsAnswering the phone to address patient inquiries and scheduling appointments.Assists patients with enrolling and utilizing MyChart.Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registrationCommunicating information and important details to other medical care teamMay contact insurance companies regarding coverage, preapprovals, billing and other issuesCollects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.Assist with completion of various types of paperwork and forms.Effectively work EPIC workques, worklist and inbasket messages.Schedules referrals and follow-up visits.Accurate and timely scanning of documents into EPICAdditional ResponsibilitiesFunctions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.Actively participates in UH emergency preparedness.Maintains a clean and organized work area.Will be cross-trained to perform other duties as assigned.May be scheduled to work at off-sites.Performs other duties as assigned.Complies with all policies and standards.Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.QualificationsEducationHigh School Equivalent / GED (Required)Associate's Degree or progress towards degree (Preferred)Medical Terminology (Preferred)Work Experience1+ years Customer Service (Required)1+ years Customer Service in healthcare (Preferred)Knowledge, Skills, & AbilitiesExceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)Strong organizational skills (Required proficiency)Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)Attention to detail to ensure all patient information is accurate and available (Required proficiency)Compassion to help patients and caregivers in difficult situations (Required proficiency)Understanding of the importance of confidentiality (Required proficiency)Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)Physical DemandsStanding OccasionallyWalking OccasionallySitting ConstantlyLifting Rarely up to 20 lbsCarrying Rarely up to 20 lbsPushing Rarely up to 20 lbsPulling Rarely up to 20 lbsClimbing Rarely up to 20 lbsBalancing RarelyStooping RarelyKneeling RarelyCrouching RarelyCrawling RarelyReaching RarelyHandling OccasionallyGrasping OccasionallyFeeling RarelyTalking ConstantlyHearing ConstantlyRepetitive Motions FrequentlyEye/Hand/Foot Coordination FrequentlyTravel Requirements10% Primary Location: United States-Ohio-Westlake