Sales Support Specialist / Order Entry

Sales Support Specialist

Abatix is looking for a skilled, service-oriented Sales Support Specialist to join our West Chicago location. As a Sales Support Specialist, you'll be a primary point of contact for our customers, vendors, and business partners. Whether you're assisting in person, over the phone, or by email, you'll help ensure customers receive accurate information, reliable support, and a positive experience. If you're a clear communicator who takes pride in providing dependable, thoughtful service, this role may be a strong fit.

At Abatix, we're committed to investing in our people. We offer opportunities to learn, grow, and take on new responsibilities, whether that's expanding your product knowledge, strengthening vendor relationships, or improving internal processes. If you value teamwork, customer service, and problem-solving, we'd be glad to consider you for our team. Pay range: $24-27/hour, depending on experience

Job Description

• Assist customers in person, over the phone and via email
• Provide pricing and product information, process orders and provide delivery information
• Source and process special orders and direct shipments
• Stay current on product knowledge
• Resolve discrepancies regarding shipments, receipts or other transactions
• Recommend process improvements and new customer opportunities to supervisors
• Perform vendor relations and negotiations as needed

Job Requirements

• 2+ years of customer service experience
• Experience with industrial, construction, safety, or related products is highly preferred
• Excellent verbal and written English language skills
• Computer literacy and ability to use spreadsheets and software with minimal supervision
• P21 experience is a plus!
• Strong customer service mindset
• High level of professionalism
• Ability to multitask in a fast-paced environment
• Motivation, dependability, punctuality and organization skills
• High school degree or GED certificate required

Benefits of the Abatix Family

• You start earning PTO on Day 1 because we believe in your work/life balance
• We are an ESOP which means if we make money - you make money!
• We match contributions to your 401(k) plan because we believe in your financial future
• We offer you multiple healthcare plans to chose from, as well as dental and vision
• We give you additional Life Insurance at no cost to you
• We offer short and long term disability, as well as additional insurances so you can make sure your family is secure
• We offer flexible spending accounts for your family's medical expenses

Abatix is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants are not obligated do disclosed expunged juvenile records.