Seasonal Initial Claims Intake Coordinator - Remote - VA Claims - $22

Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. This is a remote role, but the following locations are excluded: OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oregon, Philadelphia (PA), Rhode Island, Utah, Vermont, Washington. We are seeking empathetic and driven Initial Claims Intake Coordinators to serve as the vital first point of contact for prospective Veterans pursuing initial VA disability claims. In this fully remote role, you will focus on qualifying leads, educating Veterans on required documentation, and guiding them on how to obtain necessary materials. By providing proactive follow-up and empathetic support, you will ensure our nation's heroes are fully prepared for a successful consultation—making a tangible, positive impact on their lives from day one. Day in the Life Engage Initial Claims leads through inbound and outbound calls Qualify prospective Veterans based on established Initial Claims criteria Educate Veterans on required documentation and where to obtain records Provide compliant resources and guidance to support documentation collection Conduct structured follow-up to track progress and maintain momentum Assist with limited document gathering or organization when needed Establish rapport through professional, empathetic communication Accurately document all interactions, qualification status, and next steps in the CRM Ensure Veterans meet readiness standards prior to handoff Coordinate warm handoffs to closing Intake Coordinators Adhere to all compliance, regulatory, and data privacy requirements Participate in training, coaching, and process improvement initiatives

485464BR

Minimum Education Required High School/GED Additional Qualifications/Responsibilities Must Haves 2+ years of inside sales support or customer-facing experience Strong verbal communication skills and phone presence High attention to detail and strong organizational skills Ability to explain processes clearly and guide Veterans step-by-step Experience Using CRM Systems (Salesforce Preferred) Proficiency with Microsoft Office and collaboration tools High school diploma or equivalent Preferred VA disability, medical, or healthcare-related experience Experience working with veterans or military families Background in intake, qualification, or documentation-heavy roles Associate’s or Bachelor’s degree Position Details Pay Rate: $22/hour Start Date: October 28, 2026 End Date: January 30, 2027 Schedule Training: 8:00am - 5:00pm CST (Monday - Friday) for approx. 10 days Post-Training: 8:00am - 5:00pm EST | CST | MST | PST (Monday - Friday) What's in it for you? 100% remote Equipment provided Health | Dental | Vision Insurance enrollment Short-Term Disability | Long-Term Disability Life Insurance PTO Yuna Health EAP 401k Perkspot Compliance & Eligibility Background & Screenings: Successful candidates must complete and pass a background check prior to their start date Verification: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Work Environment: Because this is a remote work role, you must have a private, dedicated workspace that enables you to work independently and without interruptions. Location Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Oregon, Philadelphia (PA), Rhode Island, Utah, Vermont, Washington. City United States State N/A Job Category Work From Home Job Code Work_From_Home WFH Affiliate Sponsor Instant Teams #J-18808-Ljbffr VetJobs