Director of Front Office

Job Description

Job Description

Description:

Join our dynamic team at Hyatt House Charleston & Lowline Hotel, managed by Avion Hospitality, where hospitality meets innovation and fun! We are seeking a passionate and experienced Director of Front Office to lead our front desk operations across both properties. If you thrive in a lively environment, enjoy creating memorable guest experiences, and excel at leading teams, this is the perfect opportunity for you to make a difference and grow your career.

Key Responsibilities:

- Oversee and manage the daily operations of the Front Office departments at both Hyatt House Charleston and Lowline Hotel

- Lead, motivate, and develop front desk staff to deliver exceptional guest service

- Ensure smooth check-in and check-out processes, maintaining high standards of guest satisfaction

- Monitor and improve front office procedures, policies, and guest service standards

- Collaborate with other departments to ensure seamless operations and guest experiences

- Handle guest inquiries, complaints, and special requests with professionalism and a positive attitude

- Manage staffing schedules, training, and performance evaluations for front office team members

- Maintain accurate financial and administrative records related to front office activities

- Analyze operational reports to identify trends, opportunities for improvement, and implement corrective actions

- Manage guest feedback and reviews, turning insights into actionable improvements

- Ability to work Mornings, Evenings and Overnights when needed to train and spend time with the Front Office team

- Manage ordering process for Front Office items such as waters, markets, supplies, guest amenities, etc. 

- Uphold brand standards and ensure compliance with hotel policies and safety regulations

- Perform all other duties as assigned by a member of the senior leadership team

Skills and Qualifications:

- 5-6 year’s experience within Front Office Leadership positions

Proven experience in front office management within the hospitality industry, preferably in a multi-property environment

- Strong leadership and team-building skills

- Excellent communication and interpersonal abilities

- Ability to handle guest concerns with tact and professionalism

- Exceptional organizational and problem-solving skills

- Knowledge of property management systems and reservation software

- Flexibility to work various shifts, including evenings, weekends, and holidays

- A positive, energetic attitude with a passion for delivering outstanding guest experiences

At Avion Hospitality, we believe in fostering a vibrant, inclusive culture where our team members can thrive and grow. We offer competitive benefits, opportunities for advancement, and a fun, welcoming environment where your contributions truly matter. If you're ready to lead with enthusiasm and make a lasting impact, we can't wait to meet you!