Bar & Service Manager

Lucky Duck, the newest addition bar & restaurant on the Philly Waterfront, is looking to fill the Bar & Service Manager position! Lucky Duck is a Riverside Tavern reimagined - focusing on great cocktails & Guinness pours and modern Americana fare with warm and comforting aesthetics and upbeat tunes. Lucky Duck will be the first bar on the waterfront open year-round.

We're looking for an experienced Bar Manager whose passionate about hospitality, and capable of creating and establishing a tight, detailed FOH Operation from scratch. This Manager is ideally a Swiss army knife, both in charge of the bar program and overall operations of the business. This person would report directly to ownership.

• Private Events On-site Coordinator --> Manage the private events process from lead to closing through the pipeline  with commission pay
• Directly Manage & Run the Bar Program operations including menu creation, COGS control, inventory and staff training.
• Direct Liaison to General Manager & Business Owners across all channels of the business
• Overseeing responsibilities of business operations as Manager on Duty / Floor Manager
• Administrative & back-office competence and ability to multi-task
• Help set the Lucky Duck culture and discipline from inception
• Toast Point-of-Sale & Menu Champion
• Act as Manager on Duty / Operations champion during service, including running pre-shift meetings, Liaise with head chef and F&B manager for day-to-day updates
• Daily Operations/program execution leader. Proactively establishing and communicating special event operating procedures
• Handling customer complaints/conflicts/emergencies
• Manage maintenance process & log

Qualifications include: 

• 4+ years of restaurant experience in a high volume, excellence driven environment
• 2+ years of bar manager experience in a high volume environment
• Minimum 1 year in a management position within the bar & restaurant industry
• A sincere passion for the hospitality industry and all things food and drink
• Extensive experience hiring and training across all service areas
• Exceptional service skills
• Outstanding written and verbal communication acumen
• The ability to successfully lead the FOH team
• Conflict resolution
• Special event execution
• Food Safety Knowledge
• High organizational skills 
• Must be comfortable with POS systems, Reservation Management, and Microsoft Office 
• RAMP and ServSafe certification a plus