Customer Success Manager
Pylon
At Pylon, We're Building The Future Of B2B Post Sales
Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.
We're backed by a16z, BCV, General Catalyst, and Y Combinator.
More than 1,400 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build.
What You'll Do
Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.
Continue to build a growing customer success motion and everything that comes with it
Work with engineering to build tooling and process, and convey product feedback.
Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas
Identify customers who are not using the product as expected and engage with them
You'll be turned to for feedback and suggestion on features to add into the product!
Requirements
Located in (or will relocate to) San Francisco, New York, or London and are excited about working in-person
Comfortable regularly interacting with customers over chat and video
Able to dive deep into a customer's use case and business and recommend solutions to them
Organized and hard working
An interest in tinkering with the product and imagining new workflows
Major bonus: able to create and play with data dashboards in analytics tools
Our Perks
Fully covered medical, dental, and vision insurance for employees
401(k) retirement plan
Commuter benefits
Parental leave
14 company holidays + unlimited PTO
Annual offsite
Lunch, dinner, and snacks at the office
Fitness stipend
More About Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 110+ and growing!
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in San Francisco, CA vacancy
$81k - $105.1k
...BOX) is the leader in Intelligent Content Management. Our platform enables organizations to... ...world of content management and empower our customers to completely transform workflows across... ..., self-motivated Scaled Customer Success Manager who isn't just looking to manage...SuggestedFull timeLive inWork at officeImmediate startRelocationShift work3 days per week$140k - $160k
...saucelabs.com [ The Role: Sauce Labs is ramping up our Customer Success team to proactively help our customers leverage our platform... ...business reviews in partnership with Sales and product management. * Act as an advocate for customer needs/issues across product...SuggestedFull timeWork at officeImmediate startRemote workFlexible hoursWeekend work$150k - $190k
...We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate...SuggestedFull timePerplexity
San Francisco, CA9 hours ago$125k - $165k
...setting a new standard for the industry. About the role Our Customer Success team is integral to how we build, grow, and deliver value. We... ...onboarding into long-term success. As an Attio Customer Success Manager, you will be responsible for designing and managing Attio’s...SuggestedFull timeWork at officeAttio Ltd
San Francisco, CA9 hours ago$165k
...Our client in San Francisco is looking to hire a Customer Success Manager! This is an in office job up to $165k salary This Jobot Job is hosted by: Nick Frei Are you a fit? Easy Apply now by clicking the Apply button and sending us your resume. Salary: $120,0...SuggestedWork at officeLocal areaJobot
San Francisco, CA9 hours ago- ...building a branded wallet solution to increase customer retention and unlock new growth... ...octane, high-EQ individual to own customer success. This role drives cross-functional internal... ...patterns and opportunities in our offering. Manage weekly and monthly data analysis and...RelocationShift work
Ansa
San Francisco, CA9 hours ago $100.1k
...Join to apply for the Customer Success Manager role at Vultron Continue with Google Continue with Google Join to apply for the Customer Success Manager role at Vultron About Vultron Vultron is bringing the power of modern artificial intelligence and large language models...Full timeFor contractorsWork at officeRemote workWorldwideFlexible hoursVultron Inc
San Francisco, CA3 days ago- ...this growth journey! ***Must be in commutable distance to Downtown SF, 3x a week*** Job Overview We are seeking a qualified Customer Success Manager to help us foster strong relationships and drive growth, not only within our existing customer base but also with future...Work at officeImmediate startFlexible hours
80Twenty
San Francisco, CA9 hours ago - 3 weeks ago Be among the first 25 applicants Terminal49 is looking for a Customer Success Manager (CSM) to own and grow key customer relationships while driving measurable outcomes across a portfolio of accounts. Customer Experience is central to how we win and retain...Contract workFlexible hours
Terminal 49
San Francisco, CA1 day ago - ...Join to apply for the Customer Success Manager role at CloudTrucks Join to apply for the Customer Success Manager role at CloudTrucks CloudTrucks is seeking a dynamic, passionate, and experienced Customer Success Manager. This is a 0 to 1 opportunity, where you will play...Full timeLocal areaRemote workNight shift
CloudTrucks
San Francisco, CA9 hours ago $75k - $90k
...million nonprofits while building deeper connections with their customers. Trusted by fintech leaders like Brex and beauty innovators... ...and efficient payments. Job Description As the Customer Success Manager at Change, your primary goal is to champion customer satisfaction...Work at officeChange.org
San Francisco, CA9 hours ago$90k - $130k
...As a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of a book of business and guide them through the entire lifecycle...Windfall
San Francisco, CA2 days ago$150k
...Customer Success Manager - West Coast US The Opportunity Brightflag brings a trailblazing product, which is truly differentiated, to a legal tech growing market. And we are continuing to invest heavily in product and customer success. This means that our customer...Work at officeRemote workWork from homeBrightflag
San Francisco, CA1 day ago$125k - $235k
...growing fast, and this role owns the full customer lifecycle for a dynamic portfolio, from... ...and scaled programs that let Customer Success keep pace with Gamma's growth, and experiment... ...experience in Customer Success, Account Management, or a similar customer-facing role, with...Full timeWork at officeWork from homeGamma
San Francisco, CA2 days ago- ...worldwide rely on TRM to make the world safer and more secure. The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale experience for a...Hourly payContract workRemote workWorldwideWeekend work
TRM
San Francisco, CA3 days ago - ...visits, deployed to thousands of clinicians, and we're just getting started. Job Overview: We are looking for a Customer Success Manager to join our growing team. You will be on the front lines, communicating directly with clinicians, supporting onboarding,...Work from homeFlexible hours
Roger Healthcare
San Francisco, CA3 days ago $115k - $130k
...Enterprise Customer Success Manager At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies...Drive Tlv
San Francisco, CA9 hours ago- ...Customer Success Manager Our mission is to reverse chronic illness back to 1970s levels and make Americans healthy again. We will do this by shifting hundreds of billions of dollars away from our current broken healthcare system, and towards effective lifestyle interventions...Shift work
TrueMed Inc
San Francisco, CA19 hours ago $350 per month
...Let people who understand the problem build and share agents, manage their access to data, choose your AI models and host it all... ...all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships, drive adoption...Temporary workRemote workGumloop
San Francisco, CA2 days ago- ...quickly. About the Role This is an enterprise customer-facing role focused on strategic relationship management and retention. You'll own our highest-value... ...and expansion Own customer health scoring and success measurement Build customer advocacy programs...
Mintlify
San Francisco, CA2 days ago $100k - $140k
...Series B and have grown 800% over the last 12 months. Position Overview We're looking for an energetic, customer-obsessed SMB Customer Success Manager to help us grow and retain our SMB customer base. This is a high-volume, high-impact role where you'll own a large...Contract workWork at officeRemote workVisa sponsorshipRelocation packageIVO Inc
San Francisco, CA1 day ago- ...Enterprise Customer Success Manager We are hiring an Enterprise Customer Success Manager to work with our most strategic accounts and help scale their adoption, enablement and usage of Factory. In this role, you will own a portfolio of key accounts and act as the main...
Factory
San Francisco, CA1 day ago $175k - $200k
...Merge Customer Success Manager Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables businesses to...Contract workMerge LLC
San Francisco, CA2 days ago- ...Customer Success Manager Our client is a fast-growing, tech-driven company in the Bay Area looking for a Customer Success Manager who is passionate about building relationships, improving customer outcomes, and helping clients get the absolute best out of the company...
Speak Wisely Solutions
San Francisco, CA4 days ago $70k - $90k
...values independence, flexibility, and personal growth. The Customer Success Team is helping customers across North America streamline... ...minded? Discover our jobs: Account Executives Account Managers Customer Success Managers Key Account Managers...Immediate startRemote workFlexible hoursOdoo
Brisbane, CA2 days ago- ...innovative force in the market. Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds... ...investment. Job Description Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge...Work at officeShift work
MicroStrategy
San Francisco, CA1 day ago $120k - $180k
...and we've raised $65M to reimagine the future of customer communication. Today, we're a 60 person team powering... ...next game-changing teammate: a Technical Account Manager (TAM) who lives at the intersection of customer success, and solutions. Why this role exists We...Work at officeImmediate startBland Company
San Francisco, CA4 days ago- ...Location: San Francisco, CA **This role is not eligible for relocation assistance** Background Zifo is seeking a Customer Success Manager (CSM) to join our commercial team in the South San Francisco region. This position will be responsible for conducting...Relocation packageFlexible hours
Zifo
San Francisco, CA1 day ago - ...50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated... ...You'll Do LILT seeks an experienced Customer Success Manager passionate about customer success, with a proven track record...Work at officeLocal area
Lilt
San Francisco, CA1 day ago - ...and layered intelligence, helping companies run support and customer success in real time. We're backed by a16z, BCV, General Catalyst,... ...Join our scaled CS team: Work alongside our Scaled CS team to manage a high-volume portfolio while ensuring every customer, regardless...Work at officeRelocation
Pylon
San Francisco, CA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- educational customer success manager San Francisco, CA
- technical customer success manager San Francisco, CA
- sr. customer success manager San Francisco, CA
- customer success manager San Francisco, CA
- senior customer success manager San Francisco, CA
- customer success executive San Francisco, CA
- success manager San Francisco, CA
- client success manager San Francisco, CA
- customer success manager remote San Francisco, CA
- enterprise customer success manager San Francisco, CA