Workforce Analytics & Scheduling Analyst
AltaMed Health Services
AltaMed Health Services is hiring a Technical Analyst, Workforce Management in Anaheim to drive staffing optimization and improve service levels. You will monitor KPIs, analyze workforce data, forecast demand, and build schedules across channels. The role supports updating WFM software, generating agent reports and dashboards, and collaborating with IT/Telecom to resolve Omnichannel issues. A BS/BA and 2+ years in analytics or contact center metrics are required, with preferred WFM experience. #J-18808-Ljbffr AltaMed Health Services
Vacancy posted 12 hours ago
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