Project Manager

Location 32 N Delsea Drive,Glassboro, NJ, 08028,United States Base Pay $24.00 - $31.00 / Hour Job Category Production Employee Type FT Non-Exempt Required Degree 4 Year Degree Contact information Name HR Phone View phone number on click.appcast.io Email View email address on click.appcast.io Description ERCO Ceilings & Interiors has been providing interior solutions to residential and commercial clients throughout the tri-state area for over 60 years. Family owned and operated, ERCO brings a unique combination of products and services unlike anyone else in the industry. Pride, integrity, and willingness to adapt has awarded them the opportunity to work on countless initiatives and foster long lasting relationships. The primary function of Project Manager is to be accountable for the successful execution of job opportunities from post-Pre-Construction handoff through final completion and billing. The Project Manager serves as the project’s owner, ensuring that scope, materials, labor, schedule, communication, and financial outcomes are aligned and controlled throughout the lifecycle of the job. The Project Manager is the primary point of contact for the customer and the central coordinator across all internal departments, including Sales, Estimating, Procurement, Dispatch, and Accounting. Project Manager is responsible for clarity, consistency, and accuracy in all communication and documentation. Project Manager does not simply track tasks or react to issues—they proactively plan, identify risk, prevent failures, and ensure that completed work turns into satisfied customers and timely revenue. If an issue impacts the job’s execution, customer experience, or financial performance, ownership rests with the PM. Project Manager Primary Responsibilities: Handle assigned projects from post-sale handoff through completion and final billing. Serve as the primary point of contact for the customer throughout the project lifecycle. Review and validate project scope prior to customer contact, including timelines, materials, assumptions, and risks. Coordinate with Sales and Estimating only when clarification, corrections, or adjustments are required. Initiate customer contact within 24 hours of assignment to establish expectations and timelines. Determine customer priorities, urgency level, jobsite readiness, start timing, and completion expectations. Plan and coordinate all procurement activities, including: Material sourcing and lead times Submittals and approval tracking (when required) Order confirmation, ETA verification, and delay mitigation Verify field measurements and jobsite conditions when required to ensure material and labor accuracy. Define labor requirements and job phasing based on real conditions, not estimates alone. Communicate daily scope, crew requirements, skill needs, jobsite instructions, and customer requirements to Dispatch. Maintain ongoing customer communication to provide updates, manage expectations, and proactively address risks. Confirm readiness before dispatch by ensuring scope clarity, material availability, and jobsite access. Maintain accurate and complete documentation in all systems, including notes, communications, approvals, and project records Ensure all project activity is properly documented, tracked, and archived Function as the internal communication hub between Sales, Estimating, Procurement, Dispatch, and Accounting Ensure consistent messaging and eliminate conflicting or fragmented communication Determine when completed work is ready for progress or final billing Provide clear billing direction to Accounting, including what to bill, when to bill, and any conditions or notes Identify, manage, document and track all scope changes and change orders Coordinate pricing adjustments and obtain required approvals before authorizing additional work Prevent unauthorized work, missed revenue, and avoidable failures through proactive oversight and control Uphold ERCO’s cultural and operational standards, ensuring clarity, accountability, and no-surprise execution Medical Vision 401K with Company Matching Paid time off Life Insurance (Company Paid) LTD Insurance (Company Paid) and more perks! Project Manager Skills and Competencies: Ability to communicate well with outside customers and coworkers Ability to defuse issues using de-escalation and problem-solving techniques Prevents unauthorized work and missed revenue opportunities Ability to balance workload and prioritize in a fast-paced environment to meet predetermined deadlines. Must be able to multi-task while maintaining attention to detail Knowledge of standard commercial construction practices a plus A minimum of a bachelor’s degree in business administration, construction management or civil engineering. A minimum of 5 years project management experience. Summary This Project Manager role at ERCO Ceilings & Interiors, a family-owned company specializing in interior solutions for over 60 years, is central to the successful execution of projects from post-Pre-Construction handoff through final completion and billing. The Project Manager acts as the project's owner, accountable for aligning and controlling scope, materials, labor, schedule, communication, and financial outcomes. This individual serves as the primary customer contact and the central coordinator across all internal departments, proactively planning, identifying risks, preventing failures, and ensuring satisfied customers and timely revenue. Key responsibilities include validating project scope, coordinating procurement, managing customer communication, documenting project activity, and providing clear billing direction while overseeing change orders. Candidates for this position should possess a minimum of 5 years of project management experience and a Bachelor's degree in business administration, construction management, or civil engineering. Essential skills include excellent customer service, strong written and verbal communication, attention to detail, and the ability to make strategic decisions. The role demands someone who can build trust, handle difficult conversations, defuse issues, balance a fast-paced workload, and proactively prevent unauthorized work and missed revenue opportunities. Knowledge of standard commercial construction practices is considered a plus. #J-18808-Ljbffr