Project Coordinator

Job Description

Job Description

Project Coordinator 
Contract/ Contract to Hire
Atlanta, GA

• Manage the day-to-day execution and operational effectiveness of assigned ITSM processes.
• Ensure processes are consistently followed across the organization and remain aligned with business objectives and ITSM standards.
• Monitor process performance, KPIs, metrics, trends, risks, and compliance.
• Identify and implement opportunities for process improvement, automation, efficiency, and enhanced user experience.
• Coordinate and support process-related initiatives and projects.
• Prepare and contribute to process status reports and operational updates.
• Facilitate process workshops and stakeholder discussions.
• Participate in project kickoffs, solution reviews, testing activities, and User Acceptance Testing (UAT).
• Serve as a Subject Matter Expert (SME) for assigned ITSM processes.
• Provide operational input to ensure proposed solutions meet business and process requirements.
• Develop and maintain process documentation, procedures, training materials, and supporting resources.
• Educate users and stakeholders on process requirements, standards, and best practices.
• Ensure supporting teams have the appropriate knowledge and tools to execute processes effectively.
• Partner closely with Product Owners, Business Analysts, platform teams, and other stakeholders.
• Support process governance, compliance, adoption, and sustainment activities.
• Drive continuous improvement and increased process maturity.
• Help maximize the value delivered through the ServiceNow platform.
• Perform additional responsibilities as assigned.

• Strong proficiency in Microsoft Excel, including Pivot Tables.
• Strong proficiency in Microsoft Word.
• Basic understanding of command-line tools/prompts.
• Strong analytical and problem-solving skills.
• Process-oriented and solution-focused mindset.
• Ability to adapt effectively in a fast-paced and continuously changing environment.
• Strong teamwork and collaboration skills.
• Excellent written and verbal communication skills across all organizational levels.
• Strong stakeholder engagement and relationship-management capabilities.

• Knowledge or experience with ServiceNow.
• Understanding of IT Service Management (ITSM) processes, standards, and best practices.
• Experience with process governance, continuous improvement, metrics, reporting, and UAT .

• Bachelor's degree (BS or BA) in Information Technology or a related field.
• Three (3) or more years of relevant professional experience.
• An equivalent combination of education, professional experience, and formal training that demonstrates the ability to meet the requirements of the position may also be considered.