Tenant Services Coordinator

Job Description

Job Description

Chicago-based Golub & Company LLC and its affiliates are active in key markets across the United States in real estate development, acquisitions, asset and property management, leasing and corporate real estate services. The Company has developed, owned or managed more than 50 million square feet of properties valued in excess of $20 billion since it was founded in 1960.

We are seeking a Tenant Services Coordinator to support the day-to-day operations of The Rookery Building, a historic office building located at in 209 S LaSalle St. in Chicago, IL. The position will assist in managing day-to-day operations of the building efficiently to ensure tenant and owner satisfaction and report to the Property Manager. Essential duties and responsibilities include, but are not limited to:

• Provides excellent customer service to tenants, vendors, visitors, and other customers.
• Enters vendor payable invoices into accounts payable software and sends batches to corporate by established deadline.
• Manages accounts receivable process; reviews delinquencies and helps direct course of action for collections.
• Posts daily lock box receipts to the appropriate accounts.
• Works with third-party provider to ensure proper insurance for vendors and maintains certificates of insurance for tenants.
• Receives tenant service requests and administers building work order system.
• Participates in the preparation of the annual management plan and budget for an assigned property with the established goals and objectives of the building.
• Assists in the preparation of monthly financial reporting package for ownership.
• Orders supplies and maintains all office files; makes service calls for office equipment.
• Uploads and maintains lease information into lease abstract software and ensures accuracy.
• Maintains property manual and contact lists for tenants, vendors, office employees.
• Maintains schedules for loading dock, maintenance, and amenity spaces.
• Assists in move-in / move-out process.
• Coordinates tenant events and sends out communication to tenants.
• Coordinates the use of the property as an event space, including but not limited to vendor coordination, space rentals, client communications, payment collection and processing, and janitorial coordination before and after events.

Qualified candidates will have a Bachelor’s degree and minimum one year related administrative or accounting experience. Experience in leasing or property management preferred, in addition to a strong financial acumen.

This is an hourly position with an annual salary between $55,000-65,000 and is eligible for an annual discretionary bonus.

On-site employees at Golub’s commercial assets are the face of the Company for our building tenants. They also enjoy the flexibility of one work from home day each week so they can balance their own personal needs as well as the property’s. Employees receive a comprehensive benefit offering that includes health insurance, paid time off and 401k with employer match – all within a fun and enjoyable culture centered around our Shared Values of innovation & creativity, relationships, flexibility, value creation, respect for our people and integrity.

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