Guest Services Coordinator

About Kirkland & Ellis


At Kirkland & Ellis, we don't just meet the standard for legal excellence - we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.


What You'll Do



Schedule: Monday-Friday, 8:00 AM-5:00 PM (with flexibility to support special events as needed)

We are seeking a highly organized and service-driven Guest Services Coordinator to join our Hospitality and Guest Services team. In this role, you will be a key member of the Guest Services team, supporting high-touch, client-focused experience through proactive coordination, logistical planning, and real-time problem-solving. This role contributes directly to the firm's professional image by ensuring each visitor's experience reflects the firm's brand, values, and commitment to excellence.

Guest Service Coordinates are responsible for the overall guest experience for each meeting and event from arrival to departure. The hours will generally be Monday - Friday from 8am - 5pm; however, this person will be expected to be available for special events as needed.

• Serve as a central coordination point for conference center and front-of-house activities, maintaining awareness of daily schedules, space usage, and changes that may impact operations.
• Answer incoming calls via the SDC phone system and route inquiries appropriately, using sound judgment and an understanding of firm operations.
• Assign offices for visiting attorneys and clients, coordinating with internal teams (including Practice Services and Technology) to ensure workspace setup, equipment, connectivity, administrative support, and supplies are in place. Proactively document preferences and anticipate the needs of high-profile and long-term visitors.
• Greet guests professionally and courteously and guide them to conference rooms, offices, or designated spaces as appropriate.
• Coordinate and manage meeting space using EMS booking software, including initial reservations and subsequent adjustments to accommodate changing priorities, technology needs, and space constraints.
• Act as a liaison between foodservice providers and internal requesters to confirm catering details, delivery timing, billing, and menu selections; provide guidance on options, event types, and pricing.
• Ensure quality customer service and coordinate with all Firm departments, attorneys, staff and outside clients to proactively plan all internal and external meetings, training, trial teams and events in all meeting and event space within the office, included but not limited to the conference center, café, floor pantries and workrooms.
• Interface with catering, conference technology, general services, secretarial services and other service departments to guarantee preparedness of the conference center for all event and meeting needs.
• Oversee the scheduled daily meetings to ensure that all information is accurate and communicated properly to all participating departments.
• Meet with attorneys and clients to plan their meetings and events; working with the Guest Services & Hospitality Management team and any additional team members as necessary.
• Follow up prior to the meeting to make sure all details have been properly communicated and executed.
• Manage special events report, along with Guest Services and Hospitality Management team, effectively managing all meeting and event details and providing clear direction to all additional departments involved in the event.
• Provide accurate pricing and billing codes for the user groups and ensure meetings and events are billed properly.
• Process invoices with preferred vendors, included but not limited to food service providers, vending service providers, outside catering companies/restaurants, florists, and linen companies.
• Assistance with preparing the catering chargebacks and uploading catering charges to the appropriate GL Code/Department Budget or Client Matter.
• Assist with special projects and requests as needed, directed by the Associate Director, Guest Services & Hospitality.
• Present a professional appearance and attitude through appropriate dress, written product, voice messages and demeanor.

What You'll Bring



Required Qualifications

• 3-4+ years of conference center, hospitality, meeting planning, or event coordination experience.
• Experience working in a fast-paced professional services environment; law firm experience is a plus.
• Strong customer service mindset with a commitment to delivering exceptional experiences.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and competing deadlines.
• High level of professionalism, discretion, and confidentiality.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Word.
• Typing speed of 40+ WPM.
• Flexibility to work overtime or adjusted hours in support of special events.

Preferred Qualifications

• Experience with conference scheduling software.
• Proficiency in Microsoft Excel.
• Familiarity with audio-visual technology and conference room systems.
• Experience coordinating high-profile client meetings and events.

Key Competencies

• Exceptional client service and relationship management skills.
• Strong event planning, coordination, and project management abilities.
• Excellent communication skills with the ability to interact confidently with senior professionals, clients, and guests.
• Proven problem-solving skills with the ability to remain calm and adaptable in a fast-paced environment.
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously.

Compensation


The base salary range below represents the low and high end of the salary range for this position in Chicago. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range:

Chicago: $51,000 - $72,000


How to Apply


Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."

Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.


Equal Employment Opportunity


All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-MK1