Public Safety Dispatcher II, Lateral

Mountain View Police Department Public Safety Dispatcher II

Answer the call. Join the voices behind the badge with Mountain View Police Department. The Mountain View Police Department is looking for dedicated professionals who thrive in a fast-paced environment, value teamwork, and are passionate about helping others in moments that matter the most. As a lateral Public Safety Dispatcher II, you'll be part of a high-performing, tight-knit team that plays a vital role in ensuring the safety and well-being in our community. From the moment a call comes in, your voice and actions help guide our emergency response efforts, offering calm in the chaos and connecting those in need with critical resources.

As a lateral Public Safety Dispatcher II, you will join our team to:

• Receive and process emergency and non-emergency calls for police, fire, and medical assistance.
• Use computer-aided dispatch (CAD) systems to coordinate appropriate emergency response.
• Provide accurate, timely information to field personnel under high-pressure situations.
• Remain calm and focused while multitasking during rapidly evolving incidents.
• Maintain strong situational awareness, excellent communication skills, and a commitment to service.

Eligible candidates will possess the following at the time of application:

• Eighteen (18) months or more of recent experience as a public safety dispatcher with police, and/or fire & emergency medical dispatch skills.
• California POST Public Safety Dispatchers' Basic Course certificate (may be substituted with an out-of-state Emergency Call Center certificate or license)
• Ability to type 35 (net) words per minute
• Valid California Class C driver's license (within 6 months of appointment)

Our dispatchers are trusted professionals and essential partners in our commitment to public safety. We invest in your success with ongoing training, supportive leadership, and opportunities to grow your career. The ideal candidate:

• Is a lateral public safety dispatcher with recent, full-time experience in an emergency communications center.
• Demonstrates excellent judgement, quick decision-making skills, and strong verbal communication skills.
• Stays calm under pressure and maintains control in emotionally charged situations.
• Possesses the ability to work independently while remaining a strong team player.
• Is passionate about public service and making a difference in the lives of others.

Submit your resume, application and California POST Certificate online at GovernmentJobs.com or to the Human Resources Department; City of Mountain View, 500 Castro Street, Mountain View, CA 94041, View phone number on click.appcast.io. Please provide a valid email address on your application. This recruitment will be open on a continuous basis with a first review date of Friday, August 1, 2025. Qualified applicants are encouraged to apply early. *BONUS OPPORTUNITY The $10,000 new hire bonus is reserved for new hires; current City of Mountain View employees are not eligible. Bonus is paid in two payments; $5,000 in your first paycheck and $5,000 following successful completion of the probationary period.

The City of Mountain View is an Equal Opportunity Employer (EOE). Candidates on the eligibility list must successfully pass a medical exam, psychological screening and an extensive background investigation conducted under POST guidelines, including a polygraph and a DOJ and FBI fingerprint check, prior to employment. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination. The Mountain View Police Department is accredited by the Commission on Accreditation for law enforcement agencies.