Service Coordinator - Fire & Security

As a result of our phenomenal growth, MSS Fire and Security, LLC has an opening for a Service Coordinator - Fire & Security in our Charlotte, NC office. If you are an experienced professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore! A career at MSS is not just a job -- it's collaborating with the business’s best talent. It's having a part in building a better future. It's making a difference in people’s lives. The success of MSS is a direct reflection of our team’s dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment. Role And Responsibilities Customer Service. This includes managing all inbound phone calls for customer service, complaints, invoice clarifications, updates, etc. Serve as the service operations lead to ensure effective utilization of service management software (Key2Act Signature Service, Vista, and others) along with associated field devices. Responsible for receiving, creating, and dispatching calls for service. Responsible for the accurate setup of new customers, service sites, equipment, service calls, vendors, subcontractors, and daily schedule. Must attend contract turnover meetings to gather all information for accurate contract setup and ensure that field staff receive all pertinent details to execute. Responsible for pre‑planning and scheduling all contract service work and projects with the goal of having two weeks tentatively planned. This includes coordinating the schedule and access requirements with the customer. Maintain an open line of communication between technicians, team leaders, and service managers. Manage open calls, review costs, review resolutions, statuses for completion, and prepare calls for billing daily. Ensure timely and accurate completion of paperwork by technicians. Review technician time sheet for costing and payroll purposes in assigned area and provide to Service Managers for approval. Work with customers and/or Sales to obtain customer POs. Issue POs to technicians for third‑party material. Maintain customer 3rd party websites per customer’s requirements. Place parts/material orders and returns as required. Provide regular reporting to Service Managers as requested. Support the Service Managers and technicians. Other such duties and responsibilities as assigned by the company from time to time. Qualifications And Requirements Demonstrated proficiency in MS Office (Excel, Word, PowerPoint), SharePoint, and basic Windows environment. Knowledge of basic accounting and business principles. Ability to lead and work with diverse teams. Excellent written and verbal communication skills. Ability to positively represent the company and communicate with others at varying technical levels. Ability to learn and become proficient with Service Management software and financial accounting systems within the timeframe of training period. Strong organizational skills. Ability to work as a member of the Customer Service Center Team. Must have excellent attention to detail and a high sense of urgency. Understanding of general service and/or construction industry. Knowledge of HVAC Service, Fire & Security Service, and Controls Service preferred. Knowledge of Viewpoint Vista/WennSoft/Key2Act, a plus. Associates degree in business administration, accounting, or another related field a plus. Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in‑person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 25 lbs. occasionally, 5‑10 lbs frequently to lift/carry/move objects, files and documents. Must successfully pass a background check & drug test. Work Environment Work is performed in an open office environment with conditioned air and bright lights. Benefit Highlights At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business’s growth and our employees’ needs. Currently, our benefits include: Medical/Dental/Vision Insurance 401k with Employer Contributions PTO Paid Holidays Employee Assistance Program Long‑term Disability Short‑term Disability Flexible Spending Plan Health Savings Plan Additional Notes If you are unable to apply electronically and require an accommodation, please contact View email address on click.appcast.io. MSS Solutions, LLC is an equal opportunity employer and a drug‑free environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr MSS Solutions, LLC