Customer Service Representative - State Farm Agent Team Member

Responsive recruiter Replies within 24 hours Benefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid timeoff Training & development ABOUT OUR AGENCY: Our agency opened in 2011 and is a small, close-knit team of three who value flexibility, independence, and strong customer relationships. Before becoming an agent, I worked as a quality control manager in industrial recycling and even owned a paintball park. I also spent time as a professional paintball player, which taught me a lot about discipline, focus, and teamwork. I've always lived near the beach and consider myself a true Southern California local. Now that I'm an empty nester, I've been enjoying the chance to travel more and explore new places. We offer dental or vision benefits after the probation period, a Simple IRA, and licensing reimbursement. Our office also uses a rotating Saturday schedule-team members work one Saturday a month and receive a half day or early release during the week to make up for it. Our culture is very open, flexible, and relaxed. I believe in giving people the space to do their jobs well, so there's no micromanaging here. We're looking for someone who is responsible, self-motivated, and comfortable working in a flexible, independent environment. If you value autonomy and a supportive, laid-back office culture, this could be a great fit for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Jimmy Ramirez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Bilingual Spanish preferred. Compensation: $40,000.00 - $60,000.00 per year We're Hiring! This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in San Pedro. Our office is open 9:00 am to 6:00 pm. I have been a State Farm agent since 2010. We look forward to speaking with you! State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.