Human Resources Generalist

Overview MCI is a technology‑enabled business services company that delivers Customer Experience, Business Process Outsourcing, and cloud technology solutions across multiple industries. We maintain call centers both on‑site and remote, leveraging advanced technologies to enhance customer journeys. Position Summary Human Resource Generalist – full‑time, on‑site position. The role partners with team leaders to implement HR strategies focused on employee training, workforce planning, engagement, and retention. The HR Generalist supports a broad range of HR processes and ensures compliance with state and federal regulations. Key Responsibilities Provide general HR support in collaboration with operations teams Maintain accurate and timely entries in HRIS systems Ensure consistent and fair application of HR policies and procedures Conduct audits and compliance checks, including payroll and reporting verifications Maintain employee records in accordance with legal requirements Communicate and implement updates to HR policies and procedures Align HR strategies with business goals and recommend improvements Promote employee engagement through proactive initiatives, including remote interactions Handle employee relations matters, including conflict resolution and problem solving Adapt to a dynamic and evolving work environment influenced by economic and policy changes Drive innovation in HR practices and continuous process improvement Lead initiatives related to employee relations, retention, and recognition Manage a high‑volume workload and multiple priorities effectively Demonstrate strong organizational and interpersonal skills Qualifications 2+ years of experience as an HR Generalist Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience) Excellent interpersonal and communication skills Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) Familiarity with training tools and techniques Strong conflict resolution skills Effective time management, planning, and multitasking abilities Strong written and verbal presentation skills Ability to thrive in a fast‑paced, professional environment Skilled in planning, coordination, and adapting to various learning styles Comfortable giving and receiving constructive feedback Ability to prioritize tasks and meet deadlines efficiently Preferred Qualifications Experience in military or government environments Background in contact center operations Degree from an accredited two‑ or four‑year college or university SHRM‑SCP or equivalent HR certification Benefits & Compensation Competitive base salary and performance‑based bonuses Comprehensive medical, dental, and vision coverage Paid vacation and holidays Retirement savings plans where available Short‑term and life insurance options Optional supplemental insurance Paid training and career growth opportunities Casual dress code and engaging work environment Incentive contests and rewards Job Details Work Setting: Professional office environment – primarily sedentary, involving computer and telephone headset usage. Physical demands include seated standing up to 40 lb in reasonable lifts. Location & Work Eligibility Must be authorized to work in the country where the job is based. Must submit to a LEVEL II background and/or security investigation with fingerprint, and a drug screening. Job offers are contingent on results. Legal & EEO Statements Consistent with the Americans with Disabilities Act (ADA), the policy of MCI and its affiliates is to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based solely on merit and qualifications. The policy of MCI is to provide a work environment free from discrimination and harassment; we will consider qualified applicants with criminal histories where permitted by law. MCI will not tolerate discrimination or harassment based on protected characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. Reasonable accommodation is provided to qualified employees with protected disabilities. The purpose of this job description is to provide a general overview of the role. It is not an all‑inclusive list of duties. The employer may assign additional duties and may revise this description at any time. The description does not constitute an employment contract. Either party may terminate employment at any time for any reason. #J-18808-Ljbffr MCI