Licensed Dispensing Optician

Licensed Dispensing OpticianRaleigh, NCJob Type: Full Time AssociateReq # 34468About the role See yourself starting a new career journey? As a MyEyeDr. Licensed Dispensing Optician (LDO) you will analyze prescriptions to make recommendations that provide the highest quality vision care to our patients. Additionally, the LDO fits, measures, and adjusts eyeglasses to exceed the patients’ needs and expectations as well as problem solves any difficulty a patient may experience regarding vision care. The LDO is responsible to provide oversight on all prescriptions throughout the office.You WillProvide patients with exceptional customer service by understanding and assisting the patient’s needsGuide and assist patients in the eyewear and frame/lens selection process, by using extensive knowledge of product lines and options to educate patientConverse with patients to analyze and assess patient’s vision problems and needsProvide oversight on all prescriptions throughout the officeMaximize sales by using the company’s best, better, good sales concept, maximizing key areas such as promotions, product of choice, Anti-Reflective coating, poly, warranties, 2nd pairs and backup eyeglasses, etc.Maximize insurance plans for patients and provide patients with comprehensive explanation of their insurance benefitsUnderstand the company’s cost of goods and retail fee schedules. Be able to utilize knowledge of cost of goods to eliminate situations where cost-conscious patients might consider taking their Rx to a discount retailer (“walking Rx”)Focus on all company Key Patient IndicatorsEducate patient on the adaptation of new Rx’s and care of lensesUse pupillometer, PD ruler and other technical aids for proper fit and measurementsPromise accurate delivery & turnaround times meeting the patients’ needs. Immediately notify patient of any delays of delivery timesUnderstand all promotions, coupons and third-party programs available through MyEyeDr.Conduct “Care Calls” on a daily basis to patients who received their eyewear one week priorUse lensometer to neutralize, verify and make a final inspection of eyewearNotify and re-notify patients when eyeglasses are complete for dispensingFit and adjust completed eyewear for each patientEnsure product pricing is accurateMonitor jobs waiting to be picked up. Inform management of any job held over 30 daysClean and merchandise displays on a daily basis, displaying effective merchandise at all timesPlace all returns in their proper binsPerform preliminary testing for patients, as neededAccurately process patient payment transactionsHelp maintain the attractive appearance of the officeAttend all office meetingsParticipate in all training opportunities offered by MyEyeDr.Other duties, as assignedAbout YouMust be State Board Certified Licensed Dispensing OpticianAA or BA/BS in related field is desirable2-5 years of related eyewear experience within a similar office environmentDemonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferencesStrong comfort level with optical and lens related concernsDemonstrates the ability to actively oversee, understand and describe multiple prescriptions dailyDemonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trendsStrong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environmentAbility to multi-task, set priorities and ensure that patient commitments/deadlines are metProficiency in utilization of automated equipment and systems standard to the optometry industryGrowth With UsGrow and develop your career through role specific training programsBe offered an opportunity to earn bonuses and commission (role specific)Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and moreParticipate in our Vision coverage and associate discounts on our productsParticipate in our 401(k) with competitive company matchAccrue PTO and paid holidays from day oneMyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.