Parking Manager

Job Title: Parking Operations Manager Department: Parking Classification: Exempt Hiring Range: $91,437/annual - $102,877/annual (DOE) Salary Range: $91,437/annual - $137,176/annual Position Summary: Oversees field operations and personnel of the City's on‑street and off‑street parking management programs, including the Rio Grande Parking Garage, commercial core paid parking, residential permit parking program, all‑day parking passes, carpool parking, special parking permits, construction parking and emergency vehicle access and other selected municipal code issues consistent with the organization’s values and mission statement. Supervision Exercised and Received: Position works under the general supervision of the Parking Director. Exercises direct supervision over the Parking Services Ambassadors and various seasonal employees. Essential Job Functions Operations Oversees on and off‑street parking control operations for the department. Provides plans and schedules for enforcement activities to ensure consistent, accurate and proactive coverage. Ensures consistent, fair, and context‑sensitive enforcement of applicable municipal codes. Coordinates all enforcement/garage maintenance and training plans. Ensures that all signage in the commercial core, residential areas and garage is consistent and accurate. Oversees routine repair/maintenance of all parking equipment, signs and facilities. Coordinates and plans the installation and annual maintenance of parking space striping both on street and in the parking garage. This includes regular parking spaces, ADA spaces, EV charging spaces, and motorcycle parking areas. Maintains enforcement and maintenance related logs. Approves the construction/emergency vehicle access‑parking program applications for proper use and enforcement. Keeps Director informed regarding field operation problems, special events, code enforcement and policy/procedure exceptions. Coordinates and communicates with other City Departments regarding field operation issues. Financial Supervises revenue collections from all parking equipment in accordance with department policy and schedule. Maintains security and follows principles and practices of good revenue control. Coordinates, leads, or supports contracted maintenance and operational efforts associated with parking infrastructure, including striping, garage cleaning, and other specialized services. Administrative Actively participates as a member of the departmental management team. Assists in establishing goals, policies, and customer service standards for the department. Recommends field/garage operation improvements and procedure changes. Conducts research and evaluates alternatives related to parking field, garage and code enforcement operations. Review and process all parking citation appeals. Assists in preparing the Rio Grande Parking Garage budget. Assists the Director in preparing and monitoring field operation budget and performance measures. Contributes to short and long‑term planning for parking operations, including program improvements, technology integration, and service delivery strategies. Process Parking Garage invoices for payment. Represents the department at special events, DRC and other meetings as assigned. Supervision Executes leadership and supervision responsibilities through sound judgment, focusing on quality improvement, managing and resolving conflict, fostering a culture of accountability, clearly defining responsibilities and expectations, setting goals, providing motivation and performance feedback, recognizing contributions and encouraging training and development. Develop staffing schedules and ensure adequate coverage across all parking operations. City Organizational Values Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions. Other duties as assigned. Benefits Up to $3,000 Sign On Bonus may be available. Be part of a collaborative, supportive team in a positive work environment Make a real impact in the Aspen community through meaningful public service Enjoy flexible schedules and a collaborative, supportive team environment Access generous paid time off, holidays, and wellness bonuses Take advantage of free or discounted transportation around Aspen and the Valley Grow your skills with professional development and tuition reimbursement Protect your health with medical, dental, vision, and employee assistance programs Earn monetary wellness bonuses for healthy lifestyle choices Plan for the future with competitive retirement options (Social Security, 401a, 457b, Roth IRA) and life/disability insurance Core Competencies Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments. Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together. Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all. Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities and challenges. Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication. Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization. Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation. Policies and Regulations: Knowledge of relevant policies, procedures, and strategies to promote safety operations locally. Team Building: Works to build and maintain high performing teams to include appreciating differences and reinforcing a sense of belonging. Accountability & Trust: Follows through on commitments, takes responsibility for outcomes, and values relationships. Strategic Thinking: Works to bring a strategic focus to daily work, anticipates problems and considers solutions. Business Acumen: Demonstrates understanding of business processes, objectives, and goals. Minimum Qualifications Education: High School Diploma or GED equivalent. Associate’s degree or higher preferred. Experience: Three years of increasingly responsible experience in code enforcement, customer service or parking/facility operations management. One year of experience as a supervisor. Technical Knowledge: Must be proficient in the following areas: Microsoft Outlook Email, and a basic understanding of computers and online computer-based technology applications, which includes accessing web based platforms. Licenses & Certifications: Must possess a valid Colorado Driver’s License or be able to obtain one within 30 days of start date. NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above. NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check. Position Type and Work Hours Regular full time, hours may vary with workload. Evenings/Weekends/Holidays will occasionally (monthly) be required depending on department needs and special projects. Work Environment Indoors: Office environment. Outdoors/Off‑Site: Parking locations, field activities. Meetings, trainings, and site visits at a variety of city facilities and areas. Physical Demands Visual Acuity: Ability to bring objects into focus. Balancing: Maintaining equilibrium. Bending: Bending or position oneself to move an object from one level to another. Carrying: transporting or moving an object. Crouching: Bending body downward and forward by bending leg and spine. Climbing: Ascending or descending stationary objects. Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices. Gripping/Grasping: Ability to apply pressure with fingers and palm. Handling: Seizing, holding, grasping, through use of hands, fingers, or other means. Hearing: Perceiving and comprehending the nature and direction of sounds. Kneeling: Bending legs at knees to come to rest on knee or knees Lifting: Moving objects weighing no more than 10 pounds from one level to another. Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion. Reaching: Extending the hands and arms or other device in any direction. Repetitive motions: Making frequent or continuous movements. Sitting: Remaining in a stationary position. Standing: Ability to sustain position for a period of time. Stooping: Bending body downward and forward by bending spine at the waist. Talking: Communicating ideas or exchanging information. Walking: Ability to move to traverse from one location to another. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. The City of Aspen is an Equal Opportunity Employer #J-18808-Ljbffr