Family Support Manager - Central Florida Osceola

Job Description

Job Description

*applicants for this position must live in Osceola County 
OVERVIEW

The Better Together team seeks a Family Support Manager to manage and directly support families in crisis through our Better Families Program in Central Florida, which includes Hardee, Highlands, Orange, Osceola, Polk, and Seminole Counties. He or she will direct all aspects of family support needs including evaluating the situation, matching families to approved volunteer host families, facilitating intakes, developing life goals and plans, and working with and advising host and/or mentor families to achieve successful reunification.

An ideal candidate will have a Human Service-related degree and a Masters in Social Work or equivalent experience working with vulnerable children and families. They should feel called to help children and families in crisis and share our passion for keeping children out of foster care and families together. They should have demonstrated skills in leadership, communication, organization, networking, coaching/training, and motivating volunteers and the community. He or she will be a self-starter who is comfortable working remotely with minimal supervision, has a demonstrated ability to analyze problems and find creative solutions, and thrives when challenged. 

CULTURE AND FIT

At Better Together, we are a mission-first team that shows up with purpose, humility, and grit. Our culture is shaped by five core values that guide how we lead, how we serve, and how we grow. If these values reflect who you are and how you work, you may be a great fit for our team.

1. We Love Others: We lead with empathy, humility, and integrity. We treat every person with dignity, make people feel seen and valued, and do what’s right even when it’s hard.
   1. Do you treat people with respect, no matter their background or behavior?
   2. Do you make decisions based on what’s best for others, not just yourself?
2. We Choose Gratitude: Gratitude fuels our joy and shapes how we show up. We focus on what’s possible, not what’s missing. We uplift others, celebrate progress, and keep perspective—even in the tough seasons.
   1. Do you stay positive and solutions-focused when challenges arise?
   2. Do you regularly speak encouragement and appreciation to your teammates?
3. We Are Ideal Team Players: We are hungry, humble, and people-smart. We take initiative, lift others up, and work wisely with all kinds of people. The best teams aren’t made of perfect people—they’re made of teachable ones.
   1. Do you take ownership and go the extra mile without being asked?
   2. Are you open to feedback and constantly looking for ways to grow?
4. We Do Hard Things: We don’t quit when things get hard. We press in with courage, keep a growth mindset, and do whatever it takes to get the job done. We don’t waste time on drama—we stay focused on the mission.
   1. Do you rise to challenges with resilience and a clear head?
   2. Do you consistently push through discomfort to deliver results?
5. We’re All In: We carry the mission in our hearts and act like owners. We take full responsibility, build capacity in ourselves and others, and do the work that matters most.
   1. Are you passionate about transforming lives and communities through your work?
   2. Do you take initiative and show up fully—because you believe this mission is worth it?

We don’t hire just for talent. We hire for alignment, character, and commitment to the mission. Expect honest conversations about these values throughout the hiring process.

ROLES AND RESPONSIBILITIES

The Family Support Manager is responsible for making decisions and taking actions appropriate to ensure that every child has a permanent home that provides physical and emotional safety.  To ensure this occurs, Family Support Manager position has three main areas of focus:

1. Assessment and Evaluation
2. Matching and Support Plan Development 
3. Mentoring and Coaching

Assessment and Evaluation

• Assess the needs and strengths of the parents, children, and volunteer families in order to make recommendations regarding the temporary and permanent placement of at-risk children.
• Reach agreement with volunteer families on their strengths and interests in mentoring families seeking support, including hosting at-risk children.
• Evaluate the needs for behavior changes and services required by families seeking support and make recommendations and take actions based on your independent assessment of the situation

Matching and Support Plan Development

• Collaborate with other BT Regional Staff to match volunteer support families with families seeking support.
• Develop an individualized Support Plan based on your assessment of the characteristics, strengths, and needs of both the volunteer helper families and help-seeking families.
• Take appropriate actions to reach consensus with both families regarding the Support Plan and the general path forward for all parties.

Mentoring and Coaching

• Provide ongoing mentorship and coaching to both volunteer and support-seeking families to ensure successful implementation of the Support Plan. 
• Offer guidance, resources, and support to facilitate positive interactions and progress towards agreed-upon goals. 
• Promote the development of social and personal competence.

REQUIREMENTS & QUALIFICATIONS

Education:

• A bachelor’s or master’s degree in social work or a related field is preferred.

Related fields of study include, but are not limited to:

• Bachelor of Social Work (BSW)
• Bachelor of Science in Human Services (BSHS)
• Bachelor of Arts in Psychology
• Bachelor of Arts in Counseling
• Bachelor of Science in Public Health
• Bachelor of Arts in Sociology with a focus on Human Services
• Bachelor of Science in Community Health
• Bachelor of Arts in Nonprofit Management
• Bachelor of Science in Family Studies
• Bachelor of Science in Rehabilitation Services

Certification:

• Child Welfare Certification from the Florida Certification Board is preferred.

Fieldwork Requirements:

• This role requires working primarily in the community we serve, with a majority of time spent in the field engaging directly with families and volunteers.

Transportation:

• A valid driver’s license, vehicle registration, and car insurance are required.
• Must have a reliable personal vehicle available for daily work-related travel.

Work Schedule:

• Flexibility to work evenings and weekends is necessary. Extended hours may be required for events, meetings, training, emergencies, or natural disasters.
• Participation in a monthly on-call schedule is required, with support from local leadership, to address community needs outside of regular business hours.

Communication & Collaboration:

• Maintain regular communication with team members to coordinate efforts and provide timely updates.
• Ensure accessibility during work hours and on-call shifts through a reliable phone.

Core Values:

• Demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership-oriented approach.

Technological Proficiency:

• Proficiency or ability to quickly learn the following platforms:
  • Salesforce
  • Zapier
  • WordPress
  • Basecamp

PHYSICAL REQUIREMENTS

• Must be able to lift and carry items weighing 20-30 pounds.
• Perform physical activities such as bending, lifting, and standing for extended periods during community outreach and home visits.

TIMING, LOCATION AND COMPENSATION

Better Together seeks to fill this position as soon as possible. The job is full-time and may require some work in the evenings and on weekends. In addition, Family Support Managers participate in our on-call schedule rotation. Better Together is headquartered in Naples, Florida, but this position must reside in Osceola County. 

A majority of your work time in this role will be spent in the community, helping families.  Individuals in this role must be comfortable functioning and making decisions in crisis situations.  This can involve personally helping individuals relocate to safe spaces and transporting to a safe space.  Additionally, individuals in this role will be expected to attend weekly in-person team meetings and discuss the status of their cases with the team.  There also will be quarterly in-person team meetings during which goals will be set and you will be expected to make suggestions on how to seize new opportunities.

 

Compensation and Benefits: 

• $56,000 - $60,000 Annual Salary
• Sign-on bonus eligibility
• Retention bonus eligibility  

Better Together offers a competitive salary and benefits package, which includes a health benefit and generous paid leave plan. Which includes:

• Medical (99% employer paid, employee only)
• Dental 
• Vision
• Life Insurance
• Paid Holidays
• Paid Time off
• Retirement Savings Plan with 50/50 employer match up to 6%

Better Together is an equal opportunity employer committed to providing a workplace that embraces diversity and inclusion. We comply with the Americans with Disabilities Act (ADA) and ensure that qualified individuals with disabilities are given equal opportunity for employment and advancement within the company.

Accommodation Requests: 

If you require reasonable accommodation during the application process or to perform the essential functions of the job, please contact our Human Resources department at View email address on ziprecruiter.com. We will make every effort to provide appropriate accommodations and ensure that you have a fair and equitable experience.

Essential Job Functions: 

The essential functions of this position have been outlined in the job description. If you have any questions about the job's physical or mental requirements, please reach out to us for more information.

Any questions can be directed to View email address on ziprecruiter.com.

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