Patient Support Coordinator

LE0020 Orlando Family Physicians, LLC

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary:                    As a Patient Support Coordinator, you will ensure a memorable patient experience by using listening skills to determine the customer’s needs and to assist them with a resolution in an efficient manner.  

Responsibilities:

Ensure a positive patient support experience by greeting callers with readiness to solve their problems; answering questions and the sensitivity and patience to understand their needs. Identifying and resolving customers’ issues using active listening and problem-solving skills Building a positive rapport across a variety of personality types Putting the patients first and remaining polite and professional at all times Schedule new and existing patients in the correct office with the proper physician. Meets the goals for average handle time, hold times and quality scores on Inbound and Outbound calls Respects and always maintains privacy and dignity of patient’s information to assure client confidentiality

Skills and Specifications

• Strong interpersonal skills

• Computer proficiency with the ability to navigate between multiple computer screens/program while talking with the patient.

• Demonstrates a desire to help other and to make an impact in patient’s lives

• Demonstrates an understanding and adherence of the Code of Conduct and HIPPA guidelines

• Experience in typing and data entry, preferred

• Experience working in a medical office, preferred

• Electronic health record experience, preferred. EClinical Works experience, highly desired.

• Bilingual in English/Spanish, preferred

• High School diploma or equivalent

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!