Automotive Service Writer

Automotive Service WriterJoin our impressive operations team! We are a top-of-the-line tire and full service franchised automotive operation based in the Midwest. We are committed to being a great employer, we pride ourselves on putting people, our team members and guests—first.Do you have an outgoing, positive attitude? Do you like to be part of something bigger than yourself? We're looking for people like you. Start an exciting career with Tuffy Tire & Auto. We believe in promoting from within and welcome all backgrounds and experience levels. Learn with us while we invest in you.Job DescriptionThe Automotive Service Writer, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing team members, executing store processes, while ensuring that we continue to provide an industry leading customer experience.Primary Responsibilities include (but are not limited to): Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.Creates a highly motivated team environment/climateSupervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignmentsCoaching service department teammates on all operational issuesWorking directly with customers in areas of sales, service, customer opportunities, adjustments, etc.Evaluating performance and productivity of all service department personnelManaging parts inventory and outside purchases, as well as updating and restocking all in-house parts when neededEnsuring store safety, including the use of and maintenance of safety equipmentEnsuring equipment/hardware layout and positioning within the service departmentSupervising shop area, equipment and teammates for compliance with company safety procedureEnsures that proper inspections are being conductedQualificationsWe are looking for:Outstanding leadership and store management skillsAbility to work in a fast-paced work environmentHighly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiencyExcellent verbal and written communicationAbility to develop professional relationships with customers and team membersMinimum of 2 years' experience in a Service Advisor/Writer roleProven track record of exceeding business objectivesAbility to work efficiently both individually and as part of a teamSolid knowledge of basic OSHA lawsValid driver's licenseAdditional InformationAll information will be kept confidential according to EEO guidelines.Work Opportunity Tax Credits – Tuffy Tire & Auto ServiceTuffy Tire & Auto Service participates in the Work Opportunity Tax Credit (WOTC) program, which ADP administers on behalf of the company. Please follow the steps listed below to screen for the WOTC program. We appreciate your cooperation.Applicant InstructionsOpen answer each question to complete the voluntary screeningEligible applicants will be asked to Electronically Sign and click Submit to complete the screeningIneligible applicants will be asked to click Submit to finish the screening; You will not be asked to electronically signBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interested Brakes Plus