Technology Support Specialist

Technology Support Specialist

Under limited supervision, implements, configures, maintains, and supports internal and external Microsoft networks. Resolves network performance issues and provides support as necessary to users.

Provides technical support to users of computer software and hardware within the district's schools; diagnoses malfunctions and operating difficulties with software applications and networking systems and resolves problems to maximize operational effectiveness and efficiency.

Receives and responds to Help Desk inquiries from staff members regarding technology problems. Installs and replaces hardware as needed. Researches and recommends appropriated software for users' needs; installs software and updates.

Coordinates, conducts and attends staff training on hardware and software systems. Prepares hardware and software use instructions for distribution to District staff. Creates spreadsheets and databases; receives, reviews, prepares and submits various other records and reports including service call forms, computer manuals, monthly reports, analytical/diagnostic reports, training materials, travel forms, inventory lists, logs, work schedules, memos, and correspondence.

Interacts and communicates with various groups and individuals such as school principal, and/or other District administrators, teachers, staff, consultants, contractors, vendors, etc. Assists in the development of computer slide presentations and demonstrations.

Complies with all federal laws, state statutes, Board policies, administrative rules, and directives.