Community Manager

Community Manager# Community ManagerLouisville, KY 40214## OverviewPosition TypeFull TimeEducation LevelHigh School## Description**Community Manager****Bridlewood Crossing****DUTIES/RESPONSIBILITIES*** Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention.* Lease apartments: take telephone inquiries; greet prospects; show apartments; take applications and deposits; verify income and credit information; follow up with all prospects; and ensure that leases and annual certifications are executed and renewed on a timely basis.* Maintain the community's curb appeal, ensuring it always remains welcoming and attractive.* Maintain confidentiality at all times related to prospect or resident information.* Maintain secure handling of rents and all monies on site, daily deposits and record keeping.* Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attending proceedings in court as needed.* Properly screen and score rental applicants, control delinquency and promptly process bad debt files to collections.* Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.* Administer the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable.* Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to Compliance for approval.* Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments; ensure each resident file complies with any and all lender and investor commitments.* Track scheduled unit inspections via unit inspection log and ensure preventative maintenance is completed.* Sign off vacant units as market-ready and provide feedback/work orders needed to maintain company standard.* Inspect (walk) the property daily, and schedule capital improvements and repairs, including collecting bids based on common specs and forwarding them to the Regional Manager for approval.* Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.* Review capital maintenance recommendations and forward them to the Regional Manager for approval.* Maintain a constant awareness of neighborhood market conditions.* Ensure all residents conduct themselves per the terms of the lease and rules/regulations.* Develop and implement positive resident relations programs for the property.* Participate in company-sponsored continuing education and training seminars.* Timely reporting of any work-related injuries to People Operations, Regional Manager, and Incident Reporting.* Timely reporting of any property loss or liability-related issues for both staff members, residents, and/or guests.* Read and be familiar with policies and procedures.* Respond to e-mail promptly.* Take required and assigned training courses in a timely manner.* Learn and be able to function within company-related software.* Respond to any after hours and weekend emergencies that may arise related to injuries or property damage.* Effectively communicate with residents, associates and vendors.* Dependable and able to report to work according to schedule and on time.* Perform other related duties or training as assigned.**BENEFITS**We offer competitive wages and annual bonus opportunities. Benefits include:* Medical, Dental and Vision* Short Term Disability and Life Insurance* 401k with Company Match* 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)* Cell Phone Discount* 12 Days Paid Time Off* 8 Paid Holidays & 2 Floating Holidays!* Fitness Reimbursement* Professional Development Reimbursement**WHO WE ARE****Woda Cooper Companies, Inc.** is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 17 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.## Qualifications**REQUIRED SKILLS AND ABILITIES*** Outgoing, friendly, and customer-oriented demeanor.* Excellent interpersonal skills with good sales and customer service skills.* Excellent verbal and written communication skills.* Detail-oriented and organized.* Demonstrated ability to lead and develop a team of associates.* Understanding of laws, guidelines, and best practices of property management.* Proficient in Microsoft Office Suite or related software.* Travel to community locations and surrounding markets required.**EDUCATION AND EXPERIENCE*** Must be at least 18 years old with a high school diploma or GED.* Experience working in affordable housing programs including one or more of the following: LIHTC, Section 8, and HUD preferred.* Experience with property management-related software a plus.* Familiarity with Fair Housing laws preferred**PHYSICAL REQUIREMENTS*** Must possess a valid driver’s license and insurance.* Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.* Must be able to lift to 15 pounds at a time.* Must be able to traverse a variety of properties with stairs and in a variety of weather conditions. #J-18808-Ljbffr