Mail Services Associate - Lead

Job Description

Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.REQUIREMENTS:Role SummaryThe ESB Lower Level Mail Lead is responsible for the daily coordination and execution of mailroomoperations at the Empire State Building Lower Level.This role supports the receipt, review, documentation, processing, preparation, delivery, pickup,shipment, and transport of all mail, parcels, supplies, and business materials moving through theMail Center.The Mail Lead is expected to maintain an organized, safe, service-focused, and process-drivenmailroom operation while supporting internal departments, associates, vendors, and management.This is a lead team position requiring strong follow-through, attention to detail, customer service,safety awareness, and the ability to support day-to-day workflow across the Lower Leveloperation.Key Responsibilities:Mailroom OperationsShipping and Courier ProcessingWork Orders and Service RequestsLogs, Records and ReportingSafety and SecurityTeam Support and Cross Training QUALIFICATIONS:Required Skills and QualificationsExperience in mailroom, shipping, logistics, facilities, office services, or workplace operationspreferred.Working knowledge of carrier systems such as UPS, FedEx, DHL, or similar platformspreferred.Strong attention to detail and documentation accuracy.Strong customer service and communication skills.Ability to follow established process and safety procedures.Ability to prioritize requests in a fast-paced environment.Ability to move between hands-on task execution and workflow coordination.Basic computer skills required.Ability to work independently while escalating issues appropriately.Ability to cross-train and support adjacent Workplace Operations functions.Physical RequirementsAbility to stand, walk, bend, lift, push, pull, and move materials throughout the workday.Ability to lift and transport boxes, supplies, mail, copy paper, and parcels in accordance withsite safety guidelines.Ability to perform hands-on receiving, delivery, pickup, sorting, staging, and shipping tasks.