Office Services Associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Office Services Associate plays a key role in supporting the daily operations of the office by providing a wide range of services, including copy and print production, mailroom operations, hospitality support, and general office services. Reporting to the Lead Office Services Associate or Client Relations Manager, this position is responsible for helping maintain a professional, organized, and efficient workplace environment while delivering exceptional customer service.

Copy Operator Responsibilities

- Operate high-volume copy and print equipment, including loading paper, adjusting print settings, and processing print jobs. - Receive and manage copy and print requests while communicating effectively with customers regarding specifications and available options. - Perform quality control checks to ensure accuracy, clarity, formatting, and overall presentation of printed materials. - Troubleshoot basic equipment issues, including paper jams and routine maintenance needs, and escalate complex repairs as necessary. - Prepare documents for production by organizing files, verifying document orientation, and ensuring proper setup. - Complete finishing services such as collating, stapling, binding, cutting, and assembling materials. - Monitor and maintain paper inventory and print-related supplies. - Track print jobs, maintain production records, and generate usage reports as needed.

Required Skills and Qualifications

- Familiarity with copy and print equipment functions and features. - Strong attention to detail with the ability to identify and correct document errors. - Basic computer proficiency and understanding of document formats. - Strong problem-solving skills and the ability to troubleshoot equipment and workflow issues. - Excellent customer service and communication skills.

Mailroom Responsibilities

- Sort and distribute incoming mail to the appropriate departments. - Prepare outgoing mail, including packaging, sorting, and postage application. - Track shipments, deliveries, and courier activity. - Maintain inventory levels of mailing and shipping supplies. - Report address discrepancies and delivery issues. - Assist customers with mail services and required shipping documentation. - Operate postage equipment and mailing systems. - Forward misdirected mail and deliveries when necessary. - Insert documents and promotional materials into envelopes for distribution. - Weigh envelopes and apply appropriate postage. - Coordinate with courier services for outbound shipments and deliveries.

Hospitality Responsibilities

- Review monthly and daily event and meeting schedules. - Support and staff daily catering and meeting setup requests. - Ensure café areas on each floor remain stocked with disposable items, dairy products, and condiments. - Verify that café equipment is fully operational. - Maintain beverage machines to ensure they are stocked and functioning properly. - Monitor office and cubicle areas to ensure cleanliness, including cleaning Expo boards. - Ensure restrooms are stocked with feminine hygiene products and mouthwash/cups. - Maintain clean and organized conference rooms and meeting spaces.

The Compensation range for this role is up to 22.50 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.