Office Services Associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Office Services Associate assumes a pivotal role in ensuring the smooth functioning of office operations by delivering comprehensive support services, including back-office support and mail handling. Reporting to the Lead Office Services Associate or the Client Relations Manager, this position bears significant responsibility for maintaining a professional and efficient office environment.

The shift for this position is 9am to 6pm, Monday to Friday.

Essential Job Functions

Process & Procedures

- Collaborate with the client organization to define robust policies, procedures, standards, and tolls that align with business goals and drive operational excellence. - Identify and monitor Key Performance Indicators (KPI), ensuring adherence to all Service Level Agreement (SLA) requirements. - Apply project and change management methodologies to identify and implement process improvement opportunities in a service-oriented environment. - Regularly update and maintain the Site Operations Manual/Playbook to ensure accurate and comprehensive documentation of operational processes.

Mail

- Facilitate essential mail services, encompassing accurate sorting and distribution of interoffice mail, timely execution of internal mail runs, and proficient operation of postage equipment for outgoing mail processing. - Email monitoring and responding responsibilities to end-users - Ensuring the preparation of specialized outgoing mail (e.g., certified registered) and the diligent collection of outgoing mail from designated internal zones

Training

- Actively participate in training programs, including the utilization of the Cornerstone platform, to enhance your knowledge and skills in the role.

Position Requirements/Experience/ Education:

- High school diploma or equivalent, - Minimum 3 years of experience in a professional business setting - Ability to understand client inquiries and provide effective responses - Experience in using Microsoft Office products and applications - Understands the importance of delivering added value to clients - Team player who can keep a positive attitude, motivate peers, and build relationships - Ability to maintain confidentiality and security of any client information - Displays a pleasant and cheerful disposition at all times - Client first mentality - Ability to lift or move 40 lbs. or greater - Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs. - Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 19.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.