Training Associate

Position Summary:

As our Training Associate, you will play a key part in enhancing the competencies of our onsite team members by delivering training programs that align with our company’s core values and provide support and training. This role partners closely with community and regional leadership to deliver engaging training programs, onboard new employees, provide hands-on operational support, and promote consistency in company processes and standards. As a Training Associate, you will collaborate with our Training and Development Associate and Director of Property Services by identifying training gaps and develop target solutions to address them.

Essential Functions and Responsibilities:

• Conduct training sessions for on-site team members based on identified needs, including onboarding and orientation for all new hires to ensure a positive and engaging onboarding experience.
• Serve as a training partner and operational support resource for on-site teams, floating between communities as property needs require.
• Update training materials as requested by the Training and Development Associate to ensure they are current and effective.
• Provide one-on-one training and support to new hires to ensure a smooth onboarding process.
• Facilitate both individual and group training sessions tailored to identify operational needs and skill gaps.
• Monitor and evaluate the effectiveness of training programs and discuss any potential growth opportunities with the Training and Development Associate.
• Implement and support GRE-M training programs focused on property operations, customer service, leasing, compliance, maintenance processes, and company standards.
• Assist with developing team members for their next step of their career path
• When not facilitating training and onboarding this team member will support with operational coverage and support during staffing transitions, new acquisitions, system implementations, or high-need situations.
• Maintain consistency in company standards, processes, customer experience expectations, and operational compliance across the assigned portfolio.
• Promote a positive, collaborative, and team-oriented culture while building strong relationships with onsite and corporate teams.
• Support change management initiatives by helping teams successfully adopt new processes, systems, and company programs.
• Participate in special projects, training initiatives, workshops, meetings, and company events as assigned.
• Maintain professionalism, flexibility, and responsiveness while adapting to the evolving needs of the portfolio.
• Collaborate and establish effective relationships with both the Director of Property Services and the Training and Development Associate.
• Other duties as assigned.
• Travel regularly to support onsite teams with in-person training, community support, and operational assessments.

Required Skills and Motivations:

• Previous experience training and developing others required.
• The ability to operate confidentiality when dealing with sensitive information and situations.
• Must be able to work at a fast pace, perform duties while under pressure and stay organized to meet deadlines in a timely manner
• Communicate with other employees, residents, visitors, and the public in a professional and pleasant manner
• Comfortable writing and presenting learning material to employees at all levels
• Proficient in utilizing the internet, word processing, spreadsheet, and database management programs to complete needed reports

Qualifications:

• 5 years of proven on-site experience in property management
• Demonstrated experience in recruitment and talent acquisition
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Excellent organizational skills and attention to detail

Special Licenses and/or Certificates:

• None

Education and/or Experience:

• High School diploma or equivalent
• Experience in property management or related field preferred

Computer Skills:

• Knowledge of Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook,
• Microsoft Word, and Windows Operating System
• Expert-level knowledge of Yardi Voyager, CRM Flex, and CRM IQ

Language Proficiency:

• Must be able to speak, read and write in English, in a manner sufficient to carry out duties

Work Schedule:

The work schedule for this job description is Monday – Friday 8:30am – 5:00pm, weekends and after hours are at times required to fulfill this role successfully.

FLSA Status: Non-Exempt, Full-Time (40 hours per week)

Mobile Phone Allowance:

Guidelines surrounding the company’s phone allowance are outlined in the Employee Handbook. This position is categorized as:

☒Tier 1 ☐Tier 2 ☐Not Eligible

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this Job.

These statements are intended to describe the general nature and level of work being performed by employees assigned with this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

GRE Management is an equal opportunity employer.

Our Core Values:

We cultivate a culture of collaboration, generosity, honesty, and integrity where engagement, hard work and results are rewarded.

Our Mission:

 We strive to be a driving force for positive community change. We are a trusted partner in the co-creation of thoughtful, well-built, healthy, and profitable communities.

Our Vision:

We aspire to create impact through transforming built environments for the betterment of our communities.

A Declaration of Interdependence at Goodman Real Estate

We operate under a shared vision of value creation that is grounded in the interdependence of organizations and individuals, passion, and profit. In all our interactions with each other, our business partners, and our community at large, we are committed to cooperation and collaboration in the pursuit of mutual success.

What this means:

• We are ONE Goodman Real Estate: A collective whole that embraces one culture, supporting one another and embodying a shared set of standards to provide seamless customer service across all locations and divisions.
• Each of us understands the importance of the Goodman Real Estate brand and pledges to nurture and protect it.
• We conduct our business with honesty and integrity. We empower our people with a high level of trust and autonomy.
• We believe in the power of place and community.
• We recognize the fundamental value of every individual and believe that diverse talents, skills, and backgrounds combine to strengthen the collective whole.
• Relationships are essential to our success. We foster strong relationships with mutual respect and open communication.
• We value wellness and promote policies and practices that support healthy lifestyles.
• We expect the best of each other and provide opportunities for all individuals to reach their full potential.
• We embrace our power to make a positive impact on our community.

Benefits:

• 30% Housing Discount
• 100% Medical & Dental Coverage
• 12 Paid Holidays + 3 Floating Holidays
• Paid Vacation Upon Date of Hire
• 401(k) Discretionary Profit Sharing
• Wellness Benefit
• 16 Hours Paid Volunteer Time
• Site-Level Bonuses
• Career Growth & Education