Associate Manager, New Verticals Strategy & Operations - Merchant Finance

About the Team New Verticals is building DoorDash's business beyond restaurants into categories like grocery, convenience, alcohol, and retail. Our Strategy & Operations team turns high‑level goals around selection into clear plans and day‑to‑day execution for our merchants by partnering with product, finance, tax, operations, sales, and support. We focus on merchant experience, building sophisticated financial operating models and reliable reconciliation across New Verticals merchants in the United States, while also considering the needs of global enterprise merchants. About the Role This role owns the core systems and processes that make sure Enterprise New Verticals merchants are billed, taxed, and paid accurately and consistently. You will sit at the intersection of product, finance, tax, and go‑to‑market teams to translate merchant needs into product requirements and operational workflows, and to make sure changes land cleanly for the field. In your first months, you will learn our current fee, tax, and payout structures, take over key recurring workflows, and then lead improvements that reduce issues and improve clarity for merchants and internal teams. Over time, you will shape how we launch and iterate on merchant‑facing features that affect money flows in New Verticals. You will report into the Senior Manager, Enterprise New Verticals on our New Verticals Onboarding & Excellence team in our Merchant Strategy and Operations organization. What You Will Do Lead key workflows for merchant fees, billing, payouts, and tax application for U.S. Enterprise New Verticals merchants, with consideration for global enterprise merchants. Own the Merchant Finance Product Roadmap, acting as the Product Operations partner and voice of the New Verticals merchant in product prioritization discussions related to invoicing, tax, and payouts. Design and improve processes and products to triage and resolve payment, invoicing, and tax issues, including clear ownership, routing, and escalation paths. Support product builds from idea to launch with business cases, success metrics, and rollout plans for merchant‑facing changes. Create and maintain clear internal documentation and communications so Partner Managers and downstream Accounting and Support teams can explain changes and handle questions from merchants. Qualifications 5–10 years of experience in strategy and operations, business operations, consulting, product operations, or similar analytical roles. Comfortable working with financial concepts such as pricing, fees, discounts, taxes, and payouts, and partnering closely with finance and tax teams. Ability to structure ambiguous merchant or payment problems, work across teams to find root causes, and drive a clear plan to fix them. Experience working with data (e.g., spreadsheets, SQL) to size problems, build simple models, and track performance of your work. Excellent written and verbal communication skills; able to explain complex topics in simple, direct language to different audiences. Experience leading and influencing multiple teams and senior leadership through complex, highly cross‑functional projects. Applications for this position are accepted on an ongoing basis. Compensation The starting pay will be within the following range and is determined based on job‑related factors including skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market‑dependent and may be modified in the future. $105,400 – $155,000 USD per year. Equity grants are also available; contact your recruiter for more information. Benefits 401(k) plan with employer matching. 16 weeks paid parental leave. Wellness benefits, commuter benefits match, paid time off, and paid sick leave in compliance with applicable laws. Medical, dental, and vision benefits; 11 paid holidays; disability and basic life insurance; family‑forming assistance; mental health program. Equal Opportunity Employer Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, veteran status, or any other protected characteristic. We also strive to prevent other subtler forms of inappropriate behavior from ever gaining a foothold in our workplace. We value a diverse workforce and encourage applications from people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or other Pacific Islander, differently‑abled, caretakers and parents, and veterans. We will consider for employment any qualified applicant, including those with arrest and conviction records, in accordance with applicable state and local hiring regulations. If you need any accommodations, please inform your recruiting contact upon initial connection. #J-18808-Ljbffr