Veterinary Receptionist

Veterinary Receptionist

South Austin, TX

Seeking an independent and compassionate Veterinary Receptionist to join our team! This position comes with a generous "Welcome to the Team" bonus! Parker Animal Care is hiring a full-time veterinary receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Supplemental insurance including accident, critical illness (for employee, spouse, and children), short term disability, and life insurance (for employee, spouse, and children)
• Paid Time Off
• Closed all major holidays and 7 paid holidays
• Professional Development and Growth Opportunities
• Set Schedule to ensure work-life balance
• Employee Pet Discount: Includes free/discounted lab work, discounts on services & products, as well as a pet food discount program

Salary: $17.00 - $19.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: 7am - 5pm or 8am - 6pm shifts; depending on needs of clinic. Alternating Saturdays required. Clinic is open Monday - Saturday, 8am - 6pm.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant is preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Why Parker Animal Clinic?

We're focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide exceptional, individualized service and care. We provide the highest level of veterinary care and pride ourselves on our client communication and the care and compassion of each member of our team. Parker Animal Clinic believes in a positive work culture and strives to provide a work/life balance to our staff. We promote a positive work environment through team building and a schedule that fits you.