Bike Mechanic / Bicycle Repair Technician

Job Description

Job Description

About This Role

We are seeking an experienced Bike Technician who shares our passion for cycling and is skilled in bicycle mechanics and bicycle parts. To be successful in this role, you'll need a proactive and problem-solving attitude, as well as excellent communication skills to provide top-notch customer service.

This role involves a variety of tasks, including

• Assembling and preparing bikes for sale.
• Performing a range of service functions on new and used bikes.
• Providing personalized service to customers through direct interaction and detailed explanations.

We are looking for someone who is

• Dependable
• People-oriented
• Adaptable
• Detail-oriented
• Proactive
• Positive
• Problem solver

Repair experience is a plus. Riders and enthusiasts are welcome. All ages and levels of experience are encouraged to apply.

What You'll Do

This role involves a range of tasks, including

• Applying shop standards in the assembly and repair of bikes and skis across the full product line.
• Evaluating the mechanical condition of the product and estimating the cost of repairs.
• Providing an educated assessment for a bicycle repair for the customer that includes an estimated completion date.
• Meeting or exceeding shop production standards.
• Completing paperwork accurately and fully (record parts used, work performed, detail of torque tolerance and standard procedures; complete pricing of job ticket) and process to next status or location.
• Recording and reporting any deficiencies not addressed by the repair work being done to the customer and or the appropriate leader.
• Assisting the customer in the sale or repair process by sharing product and technical knowledge as appropriate.
• Operating the cash register as necessary.
• Reporting or recording replacement parts inventory and supply shortages to the General Manager. Maintaining shop cleanliness, including the bench and common workspace. Installing and adjusting speed and gear mechanisms.
• Assembling new bicycles.
• Installing, repairing, and replacing equipment or accessories, such as handlebars, stands, lights, and seats.
• Aligning wheels.
• Disassembling axles to repair, adjust, and replace defective parts, using hand tools.
• Being able to perform suspension repair or be willing to learn how to.
• Installing and adjusting brakes and brake pads.
• Helping customers select bicycles that fit their body sizes and intended bicycle uses.
• Selling bicycles and accessories.
• Installing new tires and tubes.
• Cleaning and lubricating bicycle parts.
• Building wheels by cutting and threading new spokes.
• Explaining technical product or service information to customers.
• Selling products or services.
• Performing basic equipment maintenance.
• Ordering materials, supplies, or equipment.
• Assembling mechanical components or machine parts.
• Disassembling equipment for maintenance or repair.
• Repairing tires.
• Other duties as needed/ assigned.

Requirements

The following qualifications are required:

• Ability to maintain open and positive relations with employees and customers
• Interest in working in a team environment, committed to providing excellent sales and service experience while increasing sales through service
• STRONG attention to detail
• Previous bike assembly experience or equivalent preferred
• Experience preferred working as a technician/ mechanic in a bike shop.
• Ability to periodically lift 40 pounds
• Availability to work a flexible schedule based on business needs, including evenings and weekends
• Interest in developing own skills and knowledge

Nice To Haves

Preferred candidates will have knowledge and experience in any or all of the following systems and tools:

• Inventory management software
• Bench mount stands, wall mount stands
• Cassette lock ring tools
• Chain cleaner brushes
• Point of sale terminals
• Needle nose pliers
• Portable repair stands
• Component cleaning brushes
• Chain checkers
• Web browser software
• Offset brake wrenches
• Three-way hex wrenches
• Personal computers
• Folding hex wrench sets
• P-handled hex wrenches
• Wheel truing stands
• Crank bolt wrenches
• Handlebar holders
• Threadless nut setters
• Tire levers
• Spoke gauges
• Hex tools
• Reference software (Bike Repair Pro or equivalent)
• Personalized Computer-based Bike Service Software
• Compact scissors
• Cone wrench sets
• Other tools as deemed necessary and essential
• Vehicle pumps ( shop compressor)
• Disinfectants and germicides for cleaning tools
• Microfiber cloth
• Tip & Barrel Drop Pliers Set
• Blow dryer and other necessary hardware
• Crank pullers
• Pedal Powered Software Bicycle Repair Man
• Master point click nodes standard bulb
• Standard pedal wrench set, p-clamp wrench set, full barrel assembly and restoration set, bobbin bar stops. Sid Socket strip methods ensure constant element expansion)
• DR Specialist socket T lock set
• Denim supply authorized mount exchanges fluid
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Benefits

• A competitive pay including store discount and flexible scheduling is available to all associates.