Logistics Coordinator

Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries Communicate with customers and agents in a professional and courteous manner Meet required team metrics Stay current on all required training Requirements At least 1 year of customer service experience Time Management Must be at least 18 years old and have a high school diploma or GED Be proficient in: Microsoft-Word, Excel, Outlook & data entry and type 30 WPM Knowledge of US and world geography and time zones is preferred Call Center experience is preferred Must have outstanding communication, customer service, and organizational skills Be able to operate in a fast-paced and demanding environment Be flexible - with the ability to work additional hours as business requires Core Competencies Demonstrates strong customer service skills with proficiency in Microsoft Office applications, effective time management, and the ability to operate in a fast-paced environment. Capable of managing critical shipments while maintaining attention to detail and meeting team metrics. Highest-signal resume keywords Customer Service Experience Microsoft Office Proficiency Time Management Call Center Experience Organizational Skills ATS Optimization Keywords Hard Skills Data Entry Typing 30 WPM Logistics Management Geography Knowledge Soft Skills Communication Skills Attention to Detail Flexibility Certifications & Qualifications High School Diploma or GED Industry Keywords Medical Industry Aerospace Industry Telecommunications Industry High Tech Industry Tools & Technologies MNX Logistics Management Platform #J-18808-Ljbffr