Customer Service Representative
$16 - $22 per hourDrain Right Services, Inc.
Job Description
Job Description
Salary: $16-$22 plus incentives
Were looking for exceptional customer service representatives to help us achieve our ambitious customer service goals.
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.
Responsibilities
- Convert incoming customer calls into booked service appointments.
- Make customer follow-up calls to reach call goals.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the companys plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information
Benefits :
- 401(k) match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule :
- 8 hour shift
- Day shift
- Monday to Friday; some weekend availability
Vacancy posted 22 days ago
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