Banquet Manager

Introduction We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Responsibilities The Banquet Manager oversees all banquet and special event operations. This role ensures exceptional guest service by planning, coordinating, and supervising banquet events such as weddings, corporate meetings, conventions, VIP functions, and private parties. The Banquet Manager leads banquet staff, coordinates with culinary, beverage, sales, and casino departments, manages event logistics, and maintains high standards of service, safety, and profitability. Oversee all aspects of Banquet Event Order set up, execution and breakdown for Convention, Catering, Banquet functions. Actively participate in budget planning and cost control. Ensure quality of product and service conducive to excellent and consistent quality presentation of food, beverage and service. Analyze and recognize deficiencies or problem areas and provide corrective material, financial and personnel resources to accomplish desired results. Communicates effectively with the Marketing, Casino Operations, and Banquet team, Entertainment team, all levels of Team Members within the department, other departments, and Corporate Office staff as appropriate. Conducts meetings with departmental staff on a regular basis to ensure thorough and timely information flow. Assists in the development, implementation and enforcement of all rules and policies. Responsible for regulation and overseeing the safe work practices of all Food & Beverage Team Members. Hire, train, evaluate, counsel, and oversee the supervision of all Team Members within the department. Supervise purchasing of Banquet and event products and inventory controls. Requirements Must be at least 21 years of age. At least five (5) years of varied Food and Beverage progressive management experience, with strong convention/catering background. Extensive knowledge of culinary, banquets, bar and restaurant operations. Menu planning, food, liquor and labor costing, budget, P/L statements. Exceptional leadership and communications skills. Knowledge of food preparation and menu engineering. Exceptional knowledge of serving skills at all levels. Extensive wine, beer and spirits knowledge. Intermediate to advanced computer skills. Thorough knowledge of budgeting, fiscal planning, and Food and Beverage cost control. Exceptional customer service skills. Ability to demonstrate sound judgment. Comprehensive food knowledge, which includes Profit and Loss Statements, cost control, training, inventory control and sanitation. SUPERVISORY RESPONSIBILITIES Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regards to performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. Determines work procedures and expedites workflow. Responsible for employee performance (disciplining, coaching, counseling). #J-18808-Ljbffr PENN Entertainment, Inc.