Director of Delivery - Client Services

Do you love growing people, building high-performing teams, and balancing leadership with hands-on client delivery? Are you energized by coaching consultants, driving accountability, and ensuring teams deliver with excellence?
If you’re a leader who thrives in a collaborative environment, enjoys solving challenges, and knows how to motivate teams to achieve their best, Servos could be your next big step!
Location: Remote (US)
We Are:
A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine).
A virtual team throughout the United States with headquarters in Virginia.
Devoted to doing the right thing for our clients and team by leading with a human-first culture.
An experienced team of consultants who are dedicated to having fun and adding value.
Open minded and always welcoming new ideas and approaches.
You Are:
An experienced people leader with 5+ years of personnel management experience, including hiring, coaching, and performance oversight.
Confident managing performance, giving feedback, and implementing improvement plans when needed.
A strong communicator who motivates others and builds trusted relationships to ensure accountability while aligning outcomes with objectives.
Experienced in project management for client-facing engagements, including scope, timelines, budgets, and risk oversight.
Adept at overseeing workload allocations, utilization, and resource planning across multiple projects.
A proactive problem solver who anticipates risks, identifies trends, and drives process improvements.
A strategic thinker who thrives in driving account growth and leading continuous improvement initiatives in a dynamic, fast-paced environment.
A collaborative leader who motivates teams, builds trust with clients, and ensures projects are successfully delivered.
What Youll Do:
Lead and mentor a team of engagement managers, client service leads and delivery leads, supporting career growth while ensuring effective project management practices.
Direct team performance and growth, driving accountability through reviews, coaching, and tailored development plans to build a high-performing, engaged team.
Act as an escalation point for project and client issues, helping teams manage delivery risks to stay on track and successful.
Oversee resourcing, approve hiring and allocations, monitor time entries, and ensure quality delivery standards.
Manage projects from planning through execution, including scope, timelines, budgets, resource allocation, and risk management.
Partner with Sales, Architects, and Delivery Leads to align resourcing, scope, and delivery planning while maintaining quality standards.
Drive strategic planning and account reviews, identifying opportunities for growth and improving client relations.
Guide continuous improvement processes, methodologies, and team performance in order to shape practice strategies and drive cross-practice collaboration.
Contribute to recruiting, interviewing, and pre-sales efforts while sharing practice expertise.
Continue participating in client delivery in roles such as Engagement Manager, Solution Architect, or Sr. Consultant.
What We Offer:
A family first culture with unlimited PTO after the first year
Health benefits with free coverage for you and competitive rates for your family
401k plus a match and a variety of other benefits
An investment in your continued growth and development with training opportunities and certifications
The opportunity to make a difference with ServiceNow experts who truly believe in teamwork and changing the world