PubSec Sr. Salesforce Software Engineer (SMTS)

Citizenship and Security Requirements Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV. Responsibilities Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud Build custom Lightning Web Components (LWC) and Aura components optimized for external users Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML) Integrate the portal with CRM, support, identity provider and third‑party systems via REST/SOAP APIs Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences Optimize portal performance, page load times, and mobile responsiveness Write, execute and maintain automated test suites Work with Customer Success and Support teams to surface self‑service content and knowledge articles Document and present implementation designs to peers, stakeholders, and review board Coordinate with stakeholders to align on the development environment and launch dependencies Monitor usage analytics and iterate based on customer behavior and feedback Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data Ensure compliance with applicable Public Sector regulations Provide investigative support on new & existing integrations Work with project managers to provide timely status and feedback to stakeholders Align to Agile Methodology Keep up with targeted security, technical and business training Qualifications 6+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities 4+ years of development using Salesforce‑on‑Salesforce technologies such as Mulesoft Anypoint / DevHub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack 3+ years experience writing & running automated tests with Selenium or Playwright 3+ years experience working with XSL/T, XPath expressions & functions Proven experience building and launching external (B2B or B2C) customer portals Proficiency in LWC, Aura, Apex, SOQL, and JavaScript Strong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibility Experience with CDN, caching strategies, and performance tuning for high‑traffic portals Experience with customer identity and access management (CIAM) – SSO, OAuth 2.0, social techniques Experience with Salesforce DX and CI/CD pipelines Experience consuming open and/or private APIs, such as Google, Salesforce.com, Snowflake, Slack, etc. Excellent interpersonal, verbal and written skills and the ability to interact with all levels of stakeholders, support personnel, and clients Strong documentation, analytical and problem-solving skills A related technical degree required Salesforce Experience Cloud Consultant, Platform Developer II, and Salesforce Basic Administrator certifications Even Better If Familiarity with Salesforce CMS, Knowledge, and Case Management for self-service use cases Familiarity with headless portal architectures or React-based frontends Exposure to customer analytics tools (e.g., Google Analytics, Amplitude) Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Employees and potential employees are assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. #J-18808-Ljbffr salesforce.com, inc.