Fleet Operations Specialist

To support a growing fleet of IoT-connected battery energy storage systems, the full-time Fleet Operations Specialist will monitor system health, assist with site commissioning, and provide customer-facing support while working West Coast hours from 10:00 AM to 6:00 PM PT. Key Responsibilities Monitor real-time health, uptime, and telemetry across the battery fleet, ensuring compliance with SLA targets Onboard new sites to the platform, validating configurations and coordinating testing with customer teams Triage and resolve customer issues during the support window, escalating as necessary while maintaining communication Required Qualifications 3-5 years of experience in a technical support, NOC, field service, or IT operations role Working knowledge of networking fundamentals and connectivity diagnostics Ability to read and interpret software logs and basic telemetry data Highly organized with a process-oriented mindset, capable of documenting and improving workflows Genuine interest in energy and battery storage, with a willingness to learn about industry-specific practices