Dispatcher Assistant

The Dispatcher Assistant plays a critical role in keeping transportation operations running smoothly, efficiently, and safely. This position serves as a central point of coordination between drivers, customers, dispatch personnel, maintenance providers, and internal teams to ensure freight moves on schedule while maintaining compliance and exceptional service standards.

Success in this role means proactively supporting dispatch operations, reducing service interruptions, maintaining accurate communication across stakeholders, and helping resolve operational issues before they impact customers or drivers. This individual contributes directly to operational performance, fleet readiness, customer satisfaction, and overall business continuity.

This is a mission-critical support role for a fast-paced transportation environment where responsiveness, attention to detail, and operational execution drive business results every day.

What you’ll do

1. Support Daily Dispatch Operations

• Assist Load Planners, Customer Service Representatives, and dispatch personnel with day-to-day operational activities.
• Coordinate communications between drivers, customers, shippers, receivers, and internal teams.
• Assist with dispatching city drivers, scheduling deliveries, and managing pickup requests.
• Route, organize, copy, sort, and file freight documentation accurately and efficiently.
• Help ensure freight movements remain on schedule and operational commitments are met.

2. Deliver Exceptional Driver & Customer Support

• Serve as a professional point of contact for drivers and customers through phone, email, and Electronic Logging Device (ELD) communications.
• Respond promptly to inquiries, ensuring stakeholders receive timely updates and support.
• Contact drivers regarding pre-plans, appointment confirmations, route information, and operational updates.
• Assist drivers by obtaining facility directions and updating internal systems with verified information.
• Build trusted relationships through accurate communication, responsiveness, and reliable service.

3. Monitor Compliance & Operational Risk

• Serve as a professional point of contact for drivers and customers through phone, email, and Electronic Logging Device (ELD) communications.
• Respond promptly to inquiries, ensuring stakeholders receive timely updates and support.
• Contact drivers regarding pre-plans, appointment confirmations, route information, and operational updates.
• Assist drivers by obtaining facility directions and updating internal systems with verified information.
• Build trusted relationships through accurate communication, responsiveness, and reliable service.

4. Coordinate Fleet Maintenance & Equipment Support

• Assist maintenance personnel with scheduling preventive and corrective maintenance activities.
• Communicate with repair facilities and vendors to coordinate service requirements.
• Research and locate repair providers when drivers experience equipment issues in the field.
• Support repair authorization processes, including issuing purchase orders and processing approved payments.
• Assist with equipment tracking activities, including securing and documenting trailers when required.

5. Maintain Operational Accuracy & Financial Controls

• Process approved operational expenditures, including lumper fees, washout payments, repair payments, and related expenses.
• Verify supporting documentation before issuing payments or purchase orders.
• Confirm trailer temperature information and escalate discrepancies that may impact customer product requirements.
• Maintain accurate records and ensure operational information is properly documented in company systems.
• Support data integrity and reporting requirements across dispatch and maintenance functions.

6. Contribute to Team & Business Performance

• Maintain a clean, organized, and professional work environment.
• Support departmental goals through collaboration, accountability, and proactive communication.
• Assist teammates during high-volume operational periods.
• Follow established office procedures, policies, and workplace expectations.
• Perform additional duties and special projects as assigned to support business needs.

What you bring

• Required Qualifications
• High School Diploma or GED required.
• 1+ years of experience in transportation, logistics, dispatch, customer service, fleet operations, or a related environment preferred.
• Strong written and verbal communication skills.
• Ability to read, understand, and follow operational procedures, safety guidelines, and work instructions.
• Ability to write professional correspondence and maintain accurate records.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Strong phone etiquette and customer service skills.
• Demonstrated attention to detail and accuracy.
• Preferred Qualifications
• Bachelor's Degree in Transportation, Logistics, Supply Chain, Business, or a related field.
• Transportation or trucking industry experience.
• Working knowledge of Hours of Service (HOS) regulations.
• Experience with Electronic Logging Devices (ELDs).
• Familiarity with Qualcomm, Rand McNally, PeopleNet, or similar fleet management platforms.
• Experience using McLeod software.
• Exposure to maintenance coordination, fleet operations, or repair vendor management.

How you operate

• You think in solutions, not obstacles.
• You balance urgency with accuracy.
• You take ownership of outcomes and follow tasks through to completion.
• You communicate clearly, professionally, and proactively.
• You remain calm and organized in fast-paced operational environments.
• You build trust through responsiveness and follow-through.
• You identify risks early and escalate issues appropriately.
• You effectively manage multiple priorities without losing attention to detail.
• You operate as a dependable team player while maintaining personal accountability.
• You understand that operational excellence is built through consistency and execution.

About Roadrunner

We’re not just moving freight; we’re reimagining long-haul shipping. Our Smart Network™ offers more direct long-haul metro-to-metro routes than any other nationwide LTL carrier in the United States, with service extending into Canada and Mexico and terminals across 40+ metro markets. Powered by AI and machine learning, our operations platform ensures real-time tracking, custodial control, and full shipment visibility. With driver teams executing over-the-road (OTR) moves — and no freight moving on rail — customers experience industry-leading transit times, minimal rehandling, and dramatically reduced risk of loss or damage.

Our 900+ owner-operators benefit from scheduled freight, fewer touches by design, consistent long-haul density, and a differentiated metro-to-metro model that creates predictable earning opportunities.

This precision and performance have earned Roadrunner national recognition by over 3,000 shippers, and was ranked this year #1 in Operations, #1 in Technology, and #1 in Value in the Quest for Quality Awards, as well as honors as a Top 100 Trucking Company by Inbound Logistics and a Top Tier Service Carrier by Mastio.

We’re growing fast. Roadrunner is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!

We Run Safe. We Run Smart. We Run Together.

Compensation & Setup

• Pay: $18.00 per hour
• Location: Onsite – Commerce, CA
• Benefits: Full benefits package including medical, dental, vision, 401(k), and paid time off

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Physical Demands

• While performing the duties of the job, the employee is regularly required to sit, stand, walk, kneel, crouch, balance, reach/handle items, work with fingers, depth perception and talk and hear others in conversations via the phone or in person.

Work Environment

• The noise level is loud based on multiple phones, printers, & coworkers working around you
• Might be required to occasionally work in humid conditions indoors.

* The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.

* Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

* We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

#LI-OnsiteCommerce, CA