Payment Processor

Payment Processor

Gerber Life is looking for Payment Processors to provide exceptional service to existing customers with basic service transactions. This is a Part-Time position where your goal will be to assist customers by answering calls, handling payments, securing recurring payments, promoting services, and transferring to other lines when appropriate. The pay is $13.35 per hour.

The position is not available in the following states: Alaska, California, Hawaii, North Dakota, Puerto Rico, Rhode Island, US Virgin Islands, Vermont, Washington DC, Wyoming, and any location where the minimum wage exceeds $13.35/hour.

Position Summary

The payment processor provides exceptional service to existing customers with basic service transactions. This is a Part-Time position where you will be assisting customers by answering calls, handling payments, promoting services, and transferring to other lines when appropriate.

Company Overview

This life insurance company has been providing budget-friendly coverage for over 50 years. The company is conservatively managed for long-term growth and financial stability, with most of its portfolio in high-quality investments. Focusing on reliability, flexibility, and peace of mind, the company offers insurance plans for the entire family, including children and adults. The company emphasizes its commitment to customer care and financial protection.

Essential Duties and Responsibilities

• Process customer payment transactions, including automated payments and Credit/Debit card payments.
• Address customers' billing questions.
• Secure recurring payment if the customer is not already set up.
• Follow scripts with 100% accuracy.
• Process cancellations.
• Meet client metrics, including average handle time, recurring payment, and professionalism.
• Promote and assist customers with E-Service and other self-service functions.
• Update customer contact information.
• Capture lead information from customers interested in further coverage.
• Transfer calls to the Sales line.
• Other duties as assigned.

Minimum Requirements

• Ability to provide documentation of a severe disability certified by a physician.
• Ability to pass a background check.
• High School Diploma or GED.
• Solid to advanced computer skills, including data entry, navigating multiple screens and programs, and the use of dual monitors.
• Solid active listening skills and ability to multitask confidently (type and listen at the same time).
• Ability to carry out clear directives under a fast-paced, high-call-volume atmosphere while following company procedures, including meeting call metrics.
• Polite, professional, confident, friendly, and upbeat phone demeanor.
• Typing speed of 30 words per minute.

Conditions of Employment

• Successful completion of pre-hire testing.
• Successful completion of background check.
• Ability to provide documentation of a severe disability certified by a physician.

Special Position Requirements

Able to work 20-25 hours per week between 7:45 am and 7:00 pm Eastern Time, Monday through Friday. All employees work 5 days per week. Up to the first 15 days of training will be full-time from 8:30 am - 4:30 pm EST (Subject to change). After training, there will be 10 days of part-time nesting. Nesting hours are to be determined and will be provided during training.

Home Office Requirements

Desk space for a computer, 2 monitors, keyboard, and mouse provided by the company. USB Headset is required; examples will be provided upon hire.

Internet and Phone Requirements

Reliable, hardwired DSL, Cable, or FiOS Internet (Wi-Fi, cellular network-based, and Satellite are not compatible). Internet speed requirements are a minimum of 6 Mbps download speed, 2 Mbps upload speed, and a PING below 100Ms. All internet must be approved by the client before moving forward.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is working from the quiet of their home office. No background noise such as TV, dogs barking, cell phone ringing, people talking, etc.

Physical Demands

While performing the duties of this job, the employee is required to operate a computer by navigating different windows and programs, type into applications, review, and comprehend information within software programs; communicate via telephone and virtual meeting rooms.

EOE Disability/Vets

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.