IT Support Specialist

Provide Tier 1 IT support to Keeper employees across hardware, software, access and basic technical issues Deliver on-site IT support for employees and infrastructure located in Keeper’s El Dorado Hills, CA office Set up, deploy and maintain Windows and macOS workstations, laptops, mobile devices and related IT assets Support employee onboarding and offboarding, including device provisioning, access changes and asset coordination Monitor, triage and respond to IT service requests from employees and contractors in a timely manner Assist with desktop and endpoint-related projects while maintaining day-to-day support responsibilities Maintain accurate IT asset records and conduct regular inventory audits Partner with third-party vendors and service providers to support delivery of IT services Help maintain physical security systems such as door access and camera systems in office locations Escalate complex or unresolved issues to the appropriate internal IT resources while maintaining clear communication with end users Contribute to documentation, process consistency and a high-quality internal support experience Support employees across multiple time zones, including occasional work outside of normal business hours when needed Requirements 2+ years of experience in IT support, help desk, service desk or a related technical support role Experience providing end-user IT support in a business environment Proficiency with Microsoft Windows and macOS; familiarity with Linux is a plus Familiarity with cloud-based infrastructure and business applications such as Microsoft Azure, Google Workspace or similar platforms Experience provisioning and supporting laptops, desktops, mobile devices and common employee productivity tools Strong troubleshooting skills across hardware, software and user access issues Strong communication and customer service skills for a distributed and global employee base Ability to build cross-functional relationships and collaborate effectively across teams Ability and willingness to use AI tools effectively to improve troubleshooting, documentation, workflow efficiency and day-to-day IT support operations Ability to lift up to 30 pounds as part of regular job duties Ability to work on-site in El Dorado Hills, CA multiple days per week in support of employee and office IT needs Core Competencies Proficient in providing Tier 1 IT support, including troubleshooting hardware and software issues, managing device provisioning, and maintaining IT asset records. Strong communication and customer service skills are essential for supporting a distributed workforce and collaborating with cross-functional teams. Highest-signal resume keywords IT Support Experience Microsoft Windows Proficiency MacOS Proficiency Strong Troubleshooting Skills Cloud-Based Infrastructure Familiarity ATS Optimization Keywords Hard Skills IT Support Troubleshooting Device Provisioning Asset Management Windows Administration MacOS Administration Cloud Applications Endpoint Support Inventory Audits AI Tools Utilization Soft Skills Communication Skills Customer Service SkillsCollaboration Relationship Building Adaptability Industry Keywords Tier 1 Support Help Desk Service Desk Technical Support Onboarding Offboarding IT Asset Management Distributed Workforce Technical Documentation Endpoint Management Tools & Technologies Microsoft Azure Google Workspace Physical Security Systems Help Desk Software Remote Support Tools #J-18808-Ljbffr