Veterinary Customer Service Representative
Saunders Veterinary Clinic
WE'RE HIRING: CLIENT SERVICE REPRESENTATIVE (CSR)
Saunders Veterinary Services | Avon Park, FL Are you the person who can make everyone feel welcome-even on the busiest day?
Do you love animals, thrive around people, and somehow manage to keep 12 things moving at once without breaking a sweat?
Saunders Veterinary Services is looking for a Client Service Representative who brings the right mix of compassion, organization, communication, and • good vibes• to our team. You'll be one of the first people our clients meet-and a BIG part of making sure their experience feels smooth, welcoming, and cared for from check-in to check-out. ♥
WHAT DOES A CSR ACTUALLY DO? You're basically the connection point between our clients, their pets, and our veterinary team. Your day may include:
♥ YOU'LL PROBABLY LOVE THIS JOB IF...
WHAT YOU'LL GET
If you're organized, compassionate, great with people, and ready to be part of a veterinary team that cares about doing things the right way... We want to meet you! Saunders Veterinary Services - Avon Park, FL Ready to join the team? APPLY TODAY!
Your next favorite job might come with a LOT of fur. •
Saunders Veterinary Services | Avon Park, FL Are you the person who can make everyone feel welcome-even on the busiest day?
Do you love animals, thrive around people, and somehow manage to keep 12 things moving at once without breaking a sweat?
Saunders Veterinary Services is looking for a Client Service Representative who brings the right mix of compassion, organization, communication, and • good vibes• to our team. You'll be one of the first people our clients meet-and a BIG part of making sure their experience feels smooth, welcoming, and cared for from check-in to check-out. ♥
WHAT DOES A CSR ACTUALLY DO? You're basically the connection point between our clients, their pets, and our veterinary team. Your day may include:
- Welcoming clients and their pets with a warm, friendly attitude
- Answering phones and helping clients with questions
- Scheduling appointments and managing the appointment flow
- Checking clients in and out and keeping information accurate
- Processing payments and handling invoices
- Updating and maintaining client + patient records
- Communicating important information between clients and the medical team
- Assisting with prescription/refill requests and directing medical questions to the appropriate team member
- Following up with clients when needed
- Helping explain services, estimates, invoices, and next steps
- Supporting a smooth patient experience from arrival to departure
- Knowing when to jump in and help wherever the team needs you
- Keeping things moving when the phones are ringing, appointments are arriving, and the waiting room is getting BUSY
♥ YOU'LL PROBABLY LOVE THIS JOB IF...
- You genuinely LOVE animals
- You're a people person
- You're friendly, professional, and confident communicating with clients
- You can multitask without getting overwhelmed
- You're organized and pay attention to the little details
- You can handle a fast-paced environment
- You know how to stay calm when things get a little • chaotic•
- You're comfortable talking about services, estimates, payments, and scheduling
- You're a team player who's willing to jump in wherever needed
- You understand that pet parents can be emotional-and you lead with empathy ♥
- You have customer service experience (veterinary or healthcare experience = major bonus!)
WHAT YOU'LL GET
- Competitive pay + benefits
- A team that genuinely cares about animals
- Opportunities to learn and grow
- A supportive team environment
- Plenty of adorable patients
- ♥ A chance to make a real difference for pets AND their people
If you're organized, compassionate, great with people, and ready to be part of a veterinary team that cares about doing things the right way... We want to meet you! Saunders Veterinary Services - Avon Park, FL Ready to join the team? APPLY TODAY!
Your next favorite job might come with a LOT of fur. •
Vacancy posted 2 days ago
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