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Veterinary Customer Service Representative

Saunders Veterinary Clinic

WE'RE HIRING: CLIENT SERVICE REPRESENTATIVE (CSR)

Saunders Veterinary Services | Avon Park, FL

Are you the person who can make everyone feel welcome-even on the busiest day?


Do you love animals, thrive around people, and somehow manage to keep 12 things moving at once without breaking a sweat?


Saunders Veterinary Services is looking for a Client Service Representative who brings the right mix of compassion, organization, communication, and • good vibes• to our team.

You'll be one of the first people our clients meet-and a BIG part of making sure their experience feels smooth, welcoming, and cared for from check-in to check-out. ♥
WHAT DOES A CSR ACTUALLY DO?

You're basically the connection point between our clients, their pets, and our veterinary team.

Your day may include:
  • Welcoming clients and their pets with a warm, friendly attitude
  • Answering phones and helping clients with questions
  • Scheduling appointments and managing the appointment flow
  • Checking clients in and out and keeping information accurate
  • Processing payments and handling invoices
  • Updating and maintaining client + patient records
  • Communicating important information between clients and the medical team
  • Assisting with prescription/refill requests and directing medical questions to the appropriate team member
  • Following up with clients when needed
  • Helping explain services, estimates, invoices, and next steps
  • Supporting a smooth patient experience from arrival to departure
  • Knowing when to jump in and help wherever the team needs you
  • Keeping things moving when the phones are ringing, appointments are arriving, and the waiting room is getting BUSY
Basically... you're helping keep the whole front end of the hospital running.
♥ YOU'LL PROBABLY LOVE THIS JOB IF...
  • You genuinely LOVE animals
  • You're a people person
  • You're friendly, professional, and confident communicating with clients
  • You can multitask without getting overwhelmed
  • You're organized and pay attention to the little details
  • You can handle a fast-paced environment
  • You know how to stay calm when things get a little • chaotic•
  • You're comfortable talking about services, estimates, payments, and scheduling
  • You're a team player who's willing to jump in wherever needed
  • You understand that pet parents can be emotional-and you lead with empathy ♥
  • You have customer service experience (veterinary or healthcare experience = major bonus!)
THIS IS MORE THAN JUST ANSWERING PHONES.

Our CSRs help create the entire client experience.

Whether someone is bringing in their new puppy, checking on a sick pet, picking up medication, or navigating a difficult moment with their best friend-you'll be there to make sure they feel heard, respected, and cared for.
WHAT YOU'LL GET
  • Competitive pay + benefits
  • A team that genuinely cares about animals
  • Opportunities to learn and grow
  • A supportive team environment
  • Plenty of adorable patients
  • ♥ A chance to make a real difference for pets AND their people

If you're organized, compassionate, great with people, and ready to be part of a veterinary team that cares about doing things the right way...

We want to meet you!

Saunders Veterinary Services - Avon Park, FL

Ready to join the team?

APPLY TODAY!
Your next favorite job might come with a LOT of fur. •
Vacancy posted 2 days ago
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