Senior Claims Representative

Claims Manager

The purpose of this role is to oversee the examination, evaluation, and processing of complex Claims estimates and paid Claims values, ensuring adherence to policy terms and conditions in alignment with the QBE Claims Philosophy. Preference will be given to attorneys qualified or experienced in LATAM jurisdictions to strengthen regional legal capability and alignment.

Location: Miami, Florida

Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week.

The salary range for this role is: $136,500.00 - $204,500.00

Your new role

• Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.
• Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.
• Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision-making.
• Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.
• Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims.
• Resolve customer service issues to ensure their prompt and timely resolution.
• Supervise a team of Claims staff to ensure the overall output and quality of the service provided by the team is within specified levels.
• Motivate and develop the team by demonstrating good leadership behaviors and through the use of management best practices, to enable the development of staff to support the achievement of business goals.
• Develop and maintain good client relationships with the insured, agents, service providers, and the general public.
• Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.

Preferred Work Experience includes:

• Relevant experience in Law Firms or Insurance Carriers.

Preferred Qualifications include:

• Tertiary degree or equivalent combination of education and work experience.
• Insurance Industry designation or enrollment in an insurance qualification program.
• Preference will be given to attorneys qualified or experienced in LATAM jurisdictions to strengthen regional legal capability and alignment.

The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

At QBE, we're enabling a more resilient future – for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search for and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.