Specialist, Client Operations

Company Description

Position is based in our Atlanta or Chicago office- Hybrid at 3 days a week in office

Welcome to Our World


We've been leading the charge in the affiliate industry from day one-establishing performance marketing and paving the way for future innovations. We're known for maintaining one of the largest, most reliable partnership platforms with impeccable, personalized service.


With over 27 years of experience and a team of 1,000+ across seven countries, CJ (formerly Commission Junction) stands as the most trusted name in performance marketing. We specialize in building partnerships between top brands and reputable publishers to drive revenue and business growth. CJ's industry-leading solutions make us the platform of choice for over 3,800 global brands across sectors like retail, travel, finance, technology, and home services. As part of Publicis Groupe, our savvy data capabilities, cutting-edge tech, and strategic expertise facilitate genuine connections, allowing brands to reach consumers wherever they are.


While we're passionate about our innovative technology and comprehensive data, our greatest pride lies in the expertise and dedication of our people. Our collaborative teams have access to advanced tools, training, and career development opportunities, enabling them to deliver cutting-edge solutions, strategies, and support that achieve real results. In an industry filled with uncharted territory, our team is a trusted guide.


A Quick Peek at Affiliate Marketing


Think back to your last online purchase. Did an influencer tip you off about a great product and offer a discount? Or perhaps you relied on a trusted review site to make your decision? Whatever path you took, affiliate publishers likely played a role by influencing, informing, or helping you find the best deal. CJ connects brands with these publishers, creating valuable resources for shoppers like you.


Why Our Workplace Stands Out


Apart from offering competitive salaries, 401K matching, wellness programs, and comprehensive medical, dental, and vision coverage, we provide:

• Flexible time off without the hassle of accrual

• A generous number of paid holidays

• Company-sponsored team-building events

• An Employee Referral Program

• Annual recognition awards

• Hybrid work arrangements for optimal work-life balance

• Parental bonding leave

• Backup care options for children and elders

• An employee discount program

• Business Resource Groups, where employees connect over shared interests to cultivate an engaging, inclusive environment

...and those are just a few of our great perks! Come join us and see what makes our company a great place to work.


Overview

As an Operations Specialist, you'll tackle complex operational challenges and drive strategic initiatives. Your role is pivotal in enhancing processes and ensuring an outstanding client journey. This role calls for a dynamic professional ready to optimize operations and lead projects that shape our future.


Responsibilities

Do there areas interest you? You be a:

• Technology Expert: Lead in mastering and implementing advanced technology solutions, providing strategic support and technical guidance to teams and clients.

• Strategic Collaborator: Drive cross-functional projects with Client Strategy, Media Planning, Finance, Client Integration, and Client Development teams, ensuring operational efficiency and excellence.

• Process Executor: Know and deliver support on key client contractual processes

• Advanced Reporting: Develop and prepare complex reporting assets to support campaign execution and track performance, ensuring accuracy and timely delivery.

• Client Operations Advocate: Cultivate strategic client partnerships, advocating for their needs and delivering tailored solutions.

• Documentation Expert: Create and maintain comprehensive documentation and resources that improve overall task efficiency and elevate team capabilities.

Qualifications

What we look for:

• Bachelor's Degree with 2-3 years of experience in operations or a related field, particularly in client interaction and service delivery.

• Proven track record in managing complex projects and driving strategic initiatives.

• Proficiency in advanced Microsoft Office applications and CRM systems (Salesforce, JIRA).

• Aptitude for learning technical concepts, such as basic HTML knowledge

• Exceptional analytical and problem-solving skills, with the ability to anticipate challenges and deliver innovative solutions.

• Strong leadership and communication skills, capable of influencing and engaging stakeholders at all levels.

• Ability to multi-task, prioritize, and manage time efficiently in a dynamic environment.

Additional Information

CJ is the leader in Affiliate Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide cutting edge solutions, strategies and support to deliver high quality results for our clients. We work in an energetic, results-oriented, collaborative, team environment that recognizes exceptional performance. As we evolve and grow as a business, so do you.


We're a community of creative and passionate problem solvers who go the distance to tackle the tough questions, think outside the box, and drive intelligent growth, for our clients-and ourselves. We foster and embody an inclusive and collaborative culture where diverse perspectives are sought, relationships are valued, and people feel accepted with a sense of belonging in expressing themselves authentically. We pride ourselves in having a workplace environment that values both work and play. Business Resource Groups, Fun team outings, office events, and flexible time off mean a work life balance with colleagues that turn into lifelong friends.


Conditions of Employment


All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.


Great People deserve Great Benefits


We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career


All your information will be kept confidential according to EEO guidelines.


Compensation Range: USD $59,850.00 - USD $82,740.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/7/2025.