Desktop Analyst

Position Summary Responsible for providing desktop support and ensuring a high level of customer satisfaction with systems and applications. Troubleshoots PC/Mac software and hardware. Supports end user devices including PCs, Macs, printers/scanners, mobile devices, and various peripherals. Provides conference room technology support. Responsible for the deployment of software and related licenses as well as hardware and new PC/Mac deployments. Responsibilities Provides excellent support by proactively responding to problems and requests while engaging and collaborating with other IT teams. Operates as a technical expert in a variety of IT areas. Works as a cohesive member of a highly skilled team of IT experts. Develops and maintains in-depth and high-level knowledge of all loanDepot technical systems. Handles complex technical end‑user issues as they are escalated from other areas of the organization. Provides white glove support to executive‑level customers. Logs, researches, and accurately resolves end user inquiries and problems in a timely manner, meeting and exceeding SLAs as outlined for the end users. Performs other duties and projects as assigned. Requirements Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position. Advanced knowledge of Windows Operating and Server Systems. Intermediate knowledge of Active Directory and Microsoft Office 365 applications. Intermediate networking knowledge and troubleshooting skills. Strong analytical and problem‑solving skills. Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook. Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs. Effective organizational and time management skills. Exceptional verbal, written and interpersonal communication skills. Strong customer focus and a service‑orientated mindset with the ability to work with business at all levels of the organization. Ability to learn new concepts and technology quickly. Ability to make decisions that have moderate impact on the immediate work unit and cross‑functional departments. Ability to organize and prioritize work schedules on a short‑term and long‑term basis. Ability to work with little to no supervision while performing duties. Minimum of two (2) plus years’ experience working in a similar field. Experience in the Mortgage industry preferred. Experience with Windows 10 & Mac operating systems required. Experience with PC/Mac software installation and maintenance required. Experience with PC/Mac troubleshooting required. Experience with LAN/WAN/WLAN technologies and support preferred. A+, Network+, MCTS (Windows Client), and/or MCP preferred. High School Degree or equivalent required; Bachelor’s degree preferred. Why work for #teamloanDepot Competitive compensation package based on experience, skillset and overall fit for #TeamloanDepot. Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. Work with other passionate, purposeful, and customer‑centric people. Extensive internal growth and professional development opportunities including tuition reimbursement. Comprehensive benefits package including Medical/Dental/Vision. Wellness program to support both mental and physical health. Generous paid time off for both exempt and non‑exempt positions. About loanDepot loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital‑first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation’s second largest non‑bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $22.60 and $28.37. Your base pay will depend on multiple individualized factors, including your job‑related knowledge/skills, qualifications, experience, and market location. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr