Senior Re-housing Case Manager

Mission Statement:

Father Bill's & MainSpring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill's & MainSpring is a growing and dynamic social service agency with particular expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations in order to achieve these goals. Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.

We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our Mission.

Position Summary:

The Senior Re-Housing Case Manager is a full-time, community-based position providing shelter support through comprehensive assessment of participant needs, case planning, and re-housing support to assist individuals experiencing homelessness return to stable housing as quickly as possible. The Senior Re-Housing Case Manager acts as a Team Leader and provides additional support to the Re-Housing Program Manager with administrative duties and general oversight. This position requires 2-5 years of Case Management experience and/or a Bachelor's degree in Social Work or a related field. This position works out of Quincy. The hours are 10:00am-6:00pm, Monday through Friday, with some variation as necessary. CPR certification is required and provided by FBMS. AED and First Aid may also be required and will be provided by FBMS.

Essential Responsibilities:

• Model a full understanding of all agency systems and processes as related to Rapid Rehousing Programs.
• Refer to and collaborate with community partners to provide well-rounded and approach to providing long- term, stable housing in a Housing First model.
• In partnership with management and Senior Leadership, participate in strategic planning and program development. Participate in the development and revision of program specific policies; assist with the implementation of new and/or revised policies and protocols.
• Ability to strategically solve problems and work cooperatively with peers, managers and community leaders in meeting the agency's strategic and short-term goals.
• Conduct meetings with participants to develop Re-Housing Plans designed to accomplish an appropriate shelter exit strategy.
• Provide support, crisis intervention, mediation and service coordination.
• Maintain privacy of resident/guest information in accordance with agency policies, procedures and practices and as required by law.
• Maintain and model professional boundaries.
• Attend and participate in staff and collaborative meetings with partner agencies and trainings as required.
• Assist in the training and development of new staff.
• Complete intake process within required time frame. Enter all data points and case notes for guests in a timely and accurate manner.
• Assist in transportation for Housing-related activities when appropriate.
• Support participants in their adherence to program rules and regulations.
• Collect and maintain data-based statistical information, as well as set up and maintain accurate case records.
• Provide outreach and assessment in the community as deemed necessary by supervisor or other administrator within the organization.
• Adhere to requirements as determined by program funders.
• Support the Re-Housing Program Manager in administrative tasks such as report reconciliation and attendance records.
• Any tasks as deemed appropriate by the Program Manager related to the mission of said program.

Skills & Competencies:

• Empathy: An understanding and empathy for those dealing with homelessness and related issues.
• Professionalism: Maintains the highest level of professionalism in the delivery of services, building of relationships, collaboration with co-workers, and representation of Father Bill's & MainSpring within the organization and the community.
• Communication: Speaks appropriately in positive and/or negative conversations with supervisors, co- workers, volunteers, donors, and constituents; Articulates the goals of Father Bill's & MainSpring.
• Record-Keeping: Routine clerical or record-keeping incidental to the essential responsibilities of the job (including, but not limited to, data entry and case file updates).
• Job Knowledge: Possesses the practical and technical knowledge required for the job.
• Attendance: Acceptable overall attendance record, consistency at work and on time.
• Reliability: Relied upon regarding task completion and follow-up. Follows instructions, responds to management direction, and solicits feedback to improve performance.
• Initiative: Seeks out new assignments and is willing to be flexible with additional duties.
• Adherence to Policy: Follows safety and workplace expectations, regulations and processes as defined in the Employee Handbook.
• Work Ethic: Demonstrates a commitment to the Mission and adheres to the Operating Principles of Father Bill's & MainSpring and works as part of a team toward a common goal.

Other:

• Safety & Security: Actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
• Travel: Local travel may be required. Valid driver's license and good driving record required.
• Physical Demands: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly.
  • Must be able to hear average or normal conversations and receive ordinary information.
  • Average visual acuity is necessary.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties as assigned may be part of the job.

Father Bill's & MainSpring is an equal opportunity employer.